Retford - Service Delivery Manager

Service Delivery Manager

This is an exciting opportunity for a Service Delivery Manager to join an exciting charity, where you will play a vital role in supporting and building relationships with young offenders.

Salary: £33,437 per annum

About the Role:

You will be responsible for engaging young people in prison and in the community to participate in the charity’s life coaching workshops and one-to-one coaching. You will manage the charities team of freelance coaches and play a key role in project management and smooth running of our coaching programmes.

Key responsibilities:

You will have previous experience working with young people and/or in the prison service and enjoy working in a challenging and changing environment. Responsibilities include:

• Building relationships with young people in prison and engage them in the charities coaching programmes.
• Maintaining these relationships before, during and after coaching programmes to support retention and ongoing impact.
• Building relationships with professionals in prison and in the community to increase meaningful referrals to our programmes.
• Manage and maintain regular contact with the charities team of Life Coaches.
• Oversee the calendar of coaches’ availability to deliver coaching programmes; and oversee the central record of scheduled workshops and one-to-one coaching sessions.
• Coordinate and manage prison vetting and Key/safety training for all coaches working in prisons.
• Maintain records of all participants referred to and engaged in our programmes.
• Have regular meetings with the main contact person within each prison to identify and action any concerns impacting on the delivery of the charity’s services.
• With the Head of Service Delivery, participate in performance review meetings with prisons, commissioners or funders as needed.

Essential skills:

• Outstanding people skills and the ability to engage with people from a variety of backgrounds and perspectives.
• Detail orientated, with the ability to manage deadlines.
• Ability to keep calm under pressure, with tact and patience, when working in difficult environments.
• Understanding of issues facing children and young people in prison and in the community.
• Understanding of challenges facing staff who work in the criminal justice system.
• Experience of youth work, youth engagement and/or working with people who face disadvantage or challenges.
• Experience of project delivery and management.

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