Product and Service Manager

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Product and Service Manager

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Pay up to £36,545, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

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At DWP we are looking for Product and Service Management colleagues who are enthusiastic with aptitude and interest in digital. Whilst the technical requirements can be learned on the job through structured learning and collaborating with experienced, colleagues, experience of working in a technical/ service management environment would be beneficial.

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DWP. Digital with Purpose.

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We are looking for Product and Service Managers to join our community of tech experts in DWP Digital.

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We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

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DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

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The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

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What skills, knowledge and experience will you need?

• The ability to develop effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams.
• Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal.
• Good experience of analysing and interpreting complex data and/ or technical information, using sound judgement, to recommend considered approaches to improve situations and tasks and give explanations to colleagues, stakeholders and customers using the most appropriate method of communication to simplify and ensure understanding.
• Demonstrate good experience of working under pressure in a fast-paced dynamic environment, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner.
• Skilled in delivering excellent customer service which balances quality and cost effectiveness.
• Experience or knowledge of IT Service Management. ul>

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You and your role

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As a Product and Servies Manager you would be joining the DWP Infrastructure Services (Networks) team, who are responsible for managing a range of Network Services and Products. Out teams work in collaboration with a range of internal and external partners, stakeholders and customers we ensure the operational stability, availability and quality of DWP Networks.

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Using a wide variety of tools, we are constantly assessing Network services within the On-Premise Hosting Data Centres and Secure Digital Exchange (SDX) integration with Cloud Service Providers to provide a secure, resilient service to our users.

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Details. Wages. Perks.

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Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle whichever is most convenient for you.

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Hybrid Working:We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

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Pay: We offer competitive pay of up to £36,545.

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Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £10,000 per year.

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Holidays:A generous leave package starting at 24 days rising to 31 days over time.

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You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

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We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities. ul>

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Process:

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We know your time is valuable so our application and selection process is just two stages:

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Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

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Interview: a single stage interview online.

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CLICK APPLYfor more information and to start your application.

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