Administration Assistant

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Management and supervisors dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Complete opening and closing procedures in accordance with the duty rota Maintaining and monitoring the Practice appointments system Answer incoming phone calls, transferring calls or dealing with the callers requests for appointments, visits and telephone consultations appropriately ensuring callers are directed to the appropriate healthcare professional Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Input data into the patients healthcare records as necessary and in accordance with Practice procedures Taking messages and passing on information Processing and distributing incoming and outgoing mail Dealing with emails and tasks File, store and retrieve records as required Scanning documentation as required Process prescriptions in accordance with the Practice guidelines Process changes to patient registration, deduction of record and new patient registration Recoding Summarising GP links GP2GP transfers Support reception staff, providing cover during staff absences and annual leave Welcome patients and visitors to the organisation, directing requests appropriately Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy Always maintain a clean, tidy, effective working area