Haematology and Oncology Medical Secretary
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society.We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
We are looking for a forward thinking, enthusiastic and highly motivated individual who can provide comprehensive, efficient and patient-centred medical secretarial support to the Oncology and Haematology Teams at SWUFT NHS Trust. The post will be based at Warwick Hospital, with the flexibility of occasionally working at the Rigby Unit in Stratford, as and when required.The successful candidate will possess excellent organisational and prioritisation skills, a strong team work ethic and behaviours aligned to the Trust’s values of acting with compassion, openness, honesty and respect and working in partnership to deliver and improve the services we provide to our patients.
Main duties of the job
To work as part of a team providing a specialised, comprehensive and confidential patient-centred clinical administration and secretarial service to consultants and junior medical staff within Cancer Services.
To co-ordinate the management of the elective and/or emergency pathways to include Cancer Waiting Time Targets, Referral to Treatment Targets (RTT) and Choose & Book.
To co-ordinate the delivery of a specialty specific single point of access for patients.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.In addition our staff survey results have placed us 4^th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Key Result Areas:
Knowledge, Skills and Experience- Prioritise workload ensuring urgent tasks are completed within timescales and identify workload issues that may affect clinical service provision.
- Accurately type clinical correspondence from audio dictation/copy typing in a timely and efficient manner.
- Arrange patients new and follow up appointments as required using LORENZO system in liaison with appropriate departments.
- Set up and maintain filing systems ensuring all documents are accurately and are appropriately archived. To take responsibility for patients notes in the office.
- Obtain investigation results and exercise judgement to ensure that attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patients’ records.
- Action all leave requests for the medical staff promptly in accordance with Trust Policy including completing the electronic session cancellation form and forwarding to the appropriate person within the given timescale.
- Maintain up-to-date timetables for the Consultants, arrange meetings, composing and transcribing minutes proactively ensuring action points are raised and completed where necessary, and liaising with the Medical School/Medical Students as and when required.
- Cover reception during periods of leave.
- Responsible for updating and maintaining the 18wk RTT Status Manager to ensure accurate record keeping at all times. To complete ITT forms as required according to the Standard Operating Procedure.
- Co-operate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation.
- Act as a point of contact to ensure all enquiries are effectively managed and resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
- Liaise professionally with all departments regarding admissions, waiting lists, ad hoc ward attenders and cancellations, ensuring hospital policies are adhered to.
- Promptly open and appropriately action any email correspondence.
Person specification
Qualifications
Essential criteria- Demonstrate good level of basic education including English language GCSE pass at grade 4 – 9 or equivalent
- RSA III or equivalent speed and accuracy
- RSA III or equivalent speed and accuracy
- European Computer Driving License or equivalent
Experience
Essential criteria- Significant medical secretarial experience
- Demonstrates understanding of the key functions of a Senior Secretarial role
- Previous involvement in delivery of service improvements
- Previous experience of working in Oncology and knowledge of Mosaiq
Skills
Essential criteria- Excellent communications skills
- Able to work independently and on own initiative, with senior members of staff available for reference as required
- Friendly and professional manner to support the above
- Excellent audio/copy typing skills
- Good working knowledge of Microsoft Office
- Sound working knowledge of LORENZO or PAS
- Exceptional organisational skills and ability to prioritise tasks
- Demonstrate understanding of patient confidentiality
- To be able train more junior members of staff in departmental processes and procedures
- Experience of working with Excel and PowerPoint
Personal Qualities
Essential criteria- Demonstrate ability to effectively work in a team or alone
- Able to deal with distressing situations patients/relatives
- Demonstrate ability to remain calm under pressure
- Able to use own initiative
- To be able to effectively communicate complex information to other members of staff, including in situations where there may be barriers to understanding
Other Job Requirements
Essential criteria- Independent means of transport as there will be a requirement to work at both Stratford and Warwick Hospitals, as required
- Able to work in a busy environment where there are likely to be frequent interruptions
IMPORTANT INFORMATION
Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don’t want to miss out we recommend submitting your application as early as possible.
The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).
Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.
We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it’s a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.