Receptionist/Clerical Assistant

Communication Skills Meet and greet patients attending the Proton Beam Therapy Centre Using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance Exchange information with patients and staff, both verbally and in written format Communicate information between departments internally and external Knowledge, training and experience Access patients demographic details on relevant clinical systems and amend as necessary Enter patient details onto the relevant clinical systems Provide comprehensive advice to patients/relatives regarding appointments Track patient case notes in relevant clinical systems Deal with queries from patients and other service users, for example GPs, hospital staff, social services, voluntary organisations and Trust management Liaise with other members of staff regarding case notes and patient visits Resolves issues arising in own role, such as cancellation of patient appointments Uses own initiative to liaise with clinical staff where necessary regarding patient queries Use patient information systems to assist patients and staff Work in Medway system, requiring standard keyboard skills Use of office equipment including PCs, fax machine, and phones Maintain patient confidentiality at all times Follow all relevant policies and legislation Post holder is expected to follow all relevant protocols, and standard practice Work collaboratively with colleagues to ensure policies are adhered to Undertakes surveys/audits as necessary to own work.

Planning and Organisation Use own initiative to solve problems referring to manager as necessary Books patient transport where applicable and deals with transport queries Booking and scheduling of physiotherapy and complimentary therapy and support services on site Plan and organise own time and workload activity with prioritisation Record all data in an accurate and timely manner The post holder will be expected undergo relevant training and to take an active role in own personal development The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts Patient Care Undertakes a range of different delegated duties across the Proton Beam Therapy Centre as allocated by the relevant line manager Record patient information and data and contribute to the implementation of patients clinical care packages Freedom to Act Works within standard operating procedures, local practices and policies.

Works independently with supervision rather than being directly managed Effort Patient transfer Handling of non-patient loads Manual handling tasks as required Working Conditions Working hours must be flexible to the needs of the service, this may include working weekends Expected to participate in all shift patterns Teaching/Training Attends all relevant mandatory training courses Maintains own personal development Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required Assists in the training and/or orientation of clinical support worker and any other students Complete Christie Care Certificate as mandated by the Trust Required to demonstrate tasks and duties to new and less experienced members of the team