Receptionist/Clerical Assistant | The Christie NHS Foundation Trust

It is preferable for candidates to have some experience of working in a healthcare setting but not essential as training will be provided for this specialised role

This post is part time 30hrs a week over 4 days - 12 month contract.

Example shifts include 7am-3pm and 11am-7pm with occasional weekend work (approximately 2-3 per year).

Interview: 14th March

This role includes a range of administrative duties, using Trust systems to record and maintain patient records. Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary.

Applicants should possess excellent communication skills as they will be supporting patients and carers of all ages, including a large number of paediatric patients and families travelling from all over the UK.

Applicants should have a strong team work ethic and be willing to interact with a range of professions.

As a novel service flexibility is essential to meet the needs of an evolving workload. Therefore, the post holder will need to have a flexible attitude to work, with the ability to adapt when the service requires. Current clinical hours of the service are covered by a range of shift patterns as described in the job description and are distributed evenly amongst the team.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

The Christie PBT centre is the first of its kind to open in the UK, providing this novel treatment on behalf of NHS England the centre treats patients from across the UK attracting like-minded professionals to a range of professions. This is an interesting role with ample opportunities for personal and professional development as such further development opportunities will be offered to applicants and a range of training schemes are available within the Trust.

• Meet and greet patients attending the Proton Beam Therapy Centre
• Using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance
• Exchange information with patients and staff, both verbally and in written format
• Communicate information between departments internally and external

• Access patients’ demographic details on relevant clinical systems and amend as necessary
• Enter patient details onto the relevant clinical systems
• Provide comprehensive advice to patients/relatives regarding appointments
• Track patient case notes in relevant clinical systems
• Deal with queries from patients and other service users, for example GP’s, hospital staff, social services, voluntary organisations and Trust management
• Liaise with other members of staff regarding case notes and patient visits
• Resolves issues arising in own role, such as cancellation of patient appointments
• Uses own initiative to liaise with clinical staff where necessary regarding patient queries
• Use patient information systems to assist patients and staff
• Work in Medway system, requiring standard keyboard skills
• Use of office equipment including PCs, fax machine, and phones
• Maintain patient confidentiality at all times
• Follow all relevant policies and legislation
• Post holder is expected to follow all relevant protocols, and standard practice
• Work collaboratively with colleagues to ensure policies are adhered to
• Undertakes surveys/audits as necessary to own work.

• Use own initiative to solve problems referring to manager as necessary
• Books patient transport where applicable and deals with transport queries
• Booking and scheduling of physiotherapy and complimentary therapy and support services on site
• Plan and organise own time and workload activity with prioritisation
• Record all data in an accurate and timely manner
• The post holder will be expected undergo relevant training and to take an active role in own personal development
• The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts

• Undertakes a range of different delegated duties across the Proton Beam Therapy Centre as allocated by the relevant line manager
• Record patient information and data and contribute to the implementation of patients clinical care packages

• Works within standard operating procedures, local practices and policies. Works independently with supervision rather than being directly managed

• Patient transfer
• Handling of non-patient loads
• Manual handling tasks as required

• Working hours must be flexible to the needs of the service, this may include working weekends
• Expected to participate in all shift patterns

• Attends all relevant mandatory training courses
• Maintains own personal development
• Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required
• Assists in the training and/or orientation of clinical support worker and any other students
• Complete Christie Care Certificate as mandated by the Trust
• Required to demonstrate tasks and duties to new and less experienced members of the team

This advert closes on Monday 10 Mar 2025