Birmingham - Customer Service and Collections Advisor
What being part of the Sigma Family means for you:
Customer Service Advisor
As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.
Who are the Sigma Family?
At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.
What being a part of the Sigma Family means for you!
Save money through ‘Perks at Work’ with discounts on over 30,000 brands.
A unique benefits platform hosting all our core and voluntary employee benefits.
30 days annual leave including bank holidays.
Additional gift days of annual leave after milestone anniversaries.
Career progression opportunities
Quarterly awards with fantastic rewards.
Mental Health First Aiders on hand to support you.
Two unique Employee Assistance Programmes.
Refer a friend scheme with £250 bonus per referral.
Pure Gym membership discount.
Plus, many more benefits!
A bit more about the Opportunity...:
What Your Day-to-Day will Look Like:
You will work from our Birmingham office, Monday to Friday, 9 am to 5.30 pm (40 hours per week), providing excellent customer service by handling inbound calls from customers about their energy accounts. A Team Manager, who likely started as a Customer Service Advisor themselves, will support you.You have the opportunity to earn up to £225 more per month on bonus within this campaign!
With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.
Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!
What amazing People will bring to the role:
What Amazing People Will Bring to the Role:
You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills.Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook.
You excel under pressure, diligently tracking your targets in a fast-paced work environment.
Simple and Straight Forward Recruitment.
We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview.If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.
Supporting our future people.
If you need any assistance or adjustments at any point during recruitment, feel free to let us know.
Here at Sigma Connected we believe in equal opportunities and that everyone deserves to have the same opportunities to develop and grow their skills with us. To this end, we welcome applications from all walks of life.
We won’t unlawfully discriminate on the grounds of race, religion or belief, sex, gender, gender reassignment, sexual orientation, age, disability, marriage and civil partnership, pregnancy or maternity. All recruitment, selection and promotion decisions will be objective and made entirely based on role related criteria.
If you like the sound of being part of the Sigma Family then don’t wait and get applying!