Customer service team leader
Floss Agency Bromley
Plus Annual Bonus
This is a great opportunity to join a well established business and be an integral part of the team. Supporting the CSM you will have the responsibility of supervising a team of 10 customer service administrator colleagues.
Key Responsibilities & Duties
Manage the day to day duties in accordance with agreed service level Review, monitor and maintains quality controls of the teams work, providing feedback
Identify and provide training required by the team
Regularly assesses the performance and behavioural competencies of team members
Reviews objectives and creates training and development plans
Deals with customer complaints
Continuously improves and automates administration processes
Ensures procedures are up-to-date and fit for purpose
Works within agreed process and payment authority levels
Manage business practises, processes, changes and risks
Completes administration tasks as and when required
Knowledge, Skills & Experience
2 years’ customer service Team Leader experience, ideally within a financial services environment Achieved or willing to undertake a Level 3 award in Financial Administration
Strong written and oral communication skills
Experience of planning, monitoring and controlling work
Experience of motivating, coaching and developing a team
Good organisation skills and ability to prioritise to meet business deadlines
Good interpersonal skills
Able to identify and assess risk in a customer services environment
Working 35 hours per week - Monday to Friday
Bromley
Customer Service Team Leader / Full time / Permanent / £28,000 - £30,000
My client, a leading financial services organisation, are looking for a Customer Service Team Leader to join them on a full-time permanent basis. As a Customer Service Team...
Page PersonnelBromley
About Our Client
Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.
Job Description
• Manage...
inploiBromley
people?
Do you want to be part of a supportive team, and thrive in a fast-paced environment?
Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special.
As a Team Leader, you play an integral role...