Customer Services Team Leader
Page Personnel Bromley
About Our Client
Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.
Job Description- Manage the day to day duties in accordance with agreed service levels
- Review, monitor and maintains quality controls of the teams work, providing feedback
- Identify and provide training required by the team
- Regularly assesses the performance and behavioral competencies of team members
- Reviews objectives and creates training and development plans
- Deals with customer complaints
- Continuously improves and automates administration processes
- Ensures procedures are up-to-date and fit for purpose
- Works within agreed process and payment authority levels
- Manage business practices, processes, changes and risks
- Completes administration tasks as and when required
The Successful Applicant
A successful Customer Services Team Leader should have:
- 2 years' customer service Team Leader experience (Previous financial services experience would be desirable).
- Achieved or willing to undertake a Level 3 award in Financial Administration
- Strong written and oral communication skills
- Experience of planning, monitoring and controlling work
- Experience of motivating, coaching and developing a team
- Good organisation skills and ability to prioritise to meet business deadlines
- Able to identify and assess risk in a customer services environment
- An estimated salary range of £28,200 - £30,000 per annum
- Opportunity to work in a leading Financial Services company
- Opportunity to work within a supportive team
Co-opTonbridge, 15 mi from Bromley
to learn and grow so they can bring our Co-operating for a Fairer World vision to life for customers and members.
In this role, you can expect to:
• Empower your team to deliver great service, personally promoting the Co-op difference to customers...
Floss AgencyBromley
for purpose
Works within agreed process and payment authority levels
Manage business practises, processes, changes and risks
Completes administration tasks as and when required
Knowledge, Skills & Experience
2 years’ customer service Team Leader...
Bromley
Customer Service Team Leader / Full time / Permanent / £28,000 - £30,000
My client, a leading financial services organisation, are looking for a Customer Service Team Leader to join them on a full-time permanent basis. As a Customer Service Team...