Service Delivery Team Manager - London
Role Introduction:
As part of the Customer Services management team, the Service Delivery Team Manager (SDTM) is responsible for all activity related to the efficient and effective provision of services to meet the requirements of customer contractual obligations for Service Delivery.
Leading the team for management service activity, alongside the other Service Delivery Team Managers (SDTM) acts as the single A365 point of contact for the provision of service delivery service lines.
What You Will Do:
- Act as the primary service delivery team management contact for customers
- Operate, develop & maintain the organisational Service Delivery Management processes & procedures
- Ensure a consistent approach & level of engagement for all Service Delivery Management teams
- Effective management, control and development of Service Delivery teams
- Work as part of a team to define the strategy for the customer service experience
- Define, develop and maintain services management performance reporting
- Effective resolution of all escalations raised relating to services provided
What You Will Have:
- Strong interpersonal and customer facing skills
- Strong leadership skills & experience in an ICT Service environment
- Excellent decision making & problem solving skills
- A confident communicator that can demonstrate close attention to detail
- Proven ability to work creatively and analytically in a problem-solving environment
What We Do For You:
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral- Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
- Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
- Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
- Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
- Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
- Income protection insurance – Providing you with support and assistance when you need it most
- Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
- MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
- Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
- Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are:
OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more.Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here