Administrative Assistant
Careers at #LNWH
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern.If it works for the service, we will do our best to make it work for you.
Job overview
We are recruiting an Administrative Assistant who shares our vision and can be guided by our Trusts core values, Honesty, Equality, Accountability, Respect and Teamwork.
The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatients and appointment management in line with National Policy and locally agreed guidelines. Specifically, the post holder will ensure that trust targets (RTT) are adhered to and all systems are kept up to date.
Applicants will need to demonstrate excellent organisational and communication skills, as well as word processing and IT skills. The successful applicant will be expected to effectively prioritise work and meet challenging deadlines.
Main duties of the job
The Dermatology Service at Northwick Park Hospital are looking for a full-time Administrative Assistant to work Monday to Friday.
This is a varied and interesting role with great learning opportunities. You will be responsible for the flow of patients through the department and will also be working very closely with the Dermatology Lead Clinicians, CNS Team and support services.i.e. radiology, pathology, out-patients, using email, telephone, face to face and in writing as required. An excellent starting point for anyone interested in joining the NHS learning the basics and advancing within the trust, pathway co-ordinator skills carry over to a lot of more advanced roles if your goal is to progress.
You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities that we are looking for.
Please note that this vacancy will close as soon as a sufficient number of applications are received.
If you are interested in this post we advise that you apply for the post as soon as possible.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Essential
Essential criteria- *Educated to A-level/NVQ level 3, *5 GCSEs, graded at C or above, or equivalent
- Proficient in Microsoft Word, Excel and good time management skills and be able to manage own workload.
- *Experience of monitoring waiting times data, Medical terminology
- Customer Service Experience and Experience of pathway coordinating
HEART Vaules
Desirable criteria- • Demonstrate commitment to Trust HEART values – Honesty, Equality, Accountability, Respect, and Teamwork.
The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.
We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.
Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered.If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.
Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.
Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.
As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.