Band 3 Reception Administrator - Yewcroft CMHT
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
An opportunity has arisen for a Receptionist Administrator to join our Community Mental Health Admin Team within the Yewcroft CMHT based at The Barberry Centre. . The successful applicant will provide an efficient and confidential administration service for the Multi-disciplinary Team working within an admin team.
Applicants should have relevant qualifications as per attached person specification. The applicant must be well organised and able to work to deadlines and targets and on their own initiative.
Main duties of the job
The successful applicant will be a focal point for patients and visitors attending Yewcroft Community Mental Health Team (CMHT) for out-patients appointments and answering calls for the team. The post holder will also spend part of their week dealing with the CMHT admin in-box dealing with queries, requests for changes and sending out appointment letters
Working as a team player, you will need to be highly motivated, flexible and enthusiastic with excellent organisational, communication and IT skills. You will need to meet deadlines and be able to work under pressure. You must have the ability to manage your time effectively in order to meet the needs of the service.
The post holder will be expected to have a caring, professional and empathic approach, whilst also maintaining boundaries and confidentiality
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally.We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Detailed job description and main responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
Person specification
Qualifications
Essential criteria- NVQ Business admin level 2 or equivalent
- English GCSE grade 4 or equivalent
- Maths GCSE grade 4 or equivalent
- RSA II
- RSA Typing III
Knowledge and experience
Essential criteria- Experience of dealing with sensitive/distressing issues.
- Significant secretarial experience preferably within a medical background.
- Experience of working in health care setting
- Experience of working within a fast-paced environment.
Skills
Essential criteria- Ability to take minutes.
- Aptitude for ICT.
- Ability to communicate at all levels.
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential, even if this means doing things differently for different people sometimes. We are working hard to ensure our workforce reflects the diversity within Birmingham and Solihull and that our services meet the needs of all diverse service users and carers.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed.As part of the selection process you may be required to undergo a Disclosure and Barring Service (DBS) check, however all cases of criminal record history are dealt with on a case by case basis.
Please note, if applicable for your role you will be required to cover the cost of your DBS certificate. This will be deducted from your salary over 3 months. You will also be required to sign up to the DBS Update Service before commencement with the Trust.
All successful applicants will be required to complete the Trust’s induction programme. The Fundamental (Statutory and Mandatory) training will be in an e-learning format. You will be required to complete training modules online (approx. 9-14 hours depending on post) by the end of your first week with us.
If you are successful at the shortlisting stage of the recruitment process we may contact you via email to advise you of the interview details. Please ensure you access your email account from which you applied regularly once the position has closed.
If applicable to your role, the Trust will require you to sign up for the DBS Update Service. The Trust will reimburse this. You will be contractually obliged to maintain your subscription.
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.
Non UK / RoI candidates wishing to apply can self- assess the likelihood of obtaining a Certificate of Sponsorship here Browse: Work in the UK
- GOV.UK (www.gov.uk) 1.
Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.
Guidance can be found here Criminal records checks for overseas applicants- GOV.UK (www.gov.uk)
Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge.
Relocation expenses may be reimbursed subject to eligibility. The policy provides for reimbursement up to £8,000.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.