R2R103180-Application Support Analyst
Your New Organisation:
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities.The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role:
Southend City Council are seeking to appoint an Application Support Analyst to join their Triage team on a full time and permanent basis. This role is being offered on a hybrid working pattern which will be predominantly working from home with occasional visit to the office to attend meetings.
As an Application Support Analyst, you will provide first line application support to customers, and you will respond to and resolve customer issues in relation to the Council’s business applications. You will provide technical assistance, application support, usage advice and guidance to Council customers and third parties.You will ensure that Business Applications are available to the departments and working correctly, enabling council services to be delivered successfully.
What you'll need to succeed:
To be successful in this role, you need to possess the below skills / experience:
- Experience in a professional IT environment
- Experience supporting Line of Business Applications
- Experience in customer care, able to diagnose, impact assess and respond appropriately
- Strong analytical and problems solving skills
- Ability to translate issues reported by customers with a low level of digital literacy into a coherent IT support call
- Ability to liaise effectively with external customers
- Ability to translate technical jargon into easy to understand and clear terms
- Good communication skills
- Able to take on responsibility and good under pressure
- Able to juggle multiple tasks simultaneously
What you'll get in return:
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training.A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.
What you need to do now:
If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.
If you would like a copy of the Job Description please click here
Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.
All applicants for this role will require an enhanced DBS check.
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.