Customer Services Administrator
As a trusted partner to their customers, they are looking for a proactive individual who can provide excellent customer service and support.
The Customer Services Administrator will play a crucial role in maintaining and enhancing customer relationships. You will be the first point of contact for customers, handling inquiries via telephone, email, and trade counter. Your ability to provide prompt, accurate, and friendly service will contribute to the company's reputation as a reliable and customer-centric partner.
Responsibilities
Act as the first point of contact for customers via telephone, email, and trade counterProcess orders on the internal IFS system accurately and efficiently
Manage customer queries and provide timely and effective solutions
Support sales and buying teams in their daily operations
Ensure the CRM system is updated with relevant customer information
Coordinate outside haulage booking, parcel and pallet carrier services
Handle export administration tasks as required
Manage holiday and meeting room bookings, refreshments, and sample requests
Maintain accurate stock records and assist with stock management
Proactively contact existing and potential customers to discuss product ranges and manage their needs
Requirements
Previous experience in customer service, both via telephone and face-to-faceComputer literate with the ability to learn new systems quickly
Strong attention to detail and accuracy in data entry and record-keeping
Flexibility, willingness to help, and the ability to multitask in a fast-paced environment
Excellent communication and interpersonal skills
Geographical knowledge of the country and road network is beneficial
Positive attitude and the ability to take responsibility for key project deliverables
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…