Ward Clerk
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
Band 2 – Ward Clerk Vacancy
U5 ward
An opportunity has arisen for a permanent ward clerk vacancy on U5 ward within Surgery.
Applicants must be able to work in a combination of morning, afternoon sessions and be able to deal pleasantly, efficiently and sympathetically with all patients / relative enquires at departmental level. Experience of working in a hospital environment would be desirable as well as using Oracle, Myrddyn IT systems.
Post – Monday to Friday (Excluding weekends and bank holidays).
The position involves Administrative support for the nursing staff on U5 Ward.
Applicants will work alongside the nursing team on the ward and will be required to be responsible for answering all ward telephone calls to the department as well as directing enquiries to appropriate member of staff. Good I.T. skills are desirable, as the post holder will be responsible for entering all patient information data etc, onto the hospital computerised Myrddyn system.
The ability to speak Welsh is essential for this post - minimum level 3
Main duties of the job
To receive and direct visitors and relatives in a professional and courteous manner at all times and assist in answering queries.
To be responsible for dealing with accurate patient admission, discharge and transfer documentation and accurately inputting computerised patient information on WPAS.- Ensure all patients are admitted/transferred to the ward
- Ensure that the GP and address is correct for each admission
- Ensure that all patient ward events, including transfer of care to other Consultant’s, other acute wards and peripheral hospitals, ward attenders, emergency admissions and planned admissions have been documented and recorded on WPAS.
To inform nursing and medical staff as patients arrive and ensure that patient’s case notes are available and complete.
To be responsible for all the filing of reports (when signed by the doctors) daily, including those received after patients have left the ward.
Once actioned, ensure letters, results and any other documentation is filed in the correct section of patient case-notes.
To liaise with appointment clerks regarding follow up/outpatient appointments for patients discharged from the ward relay messages and enquiries in a timely manner e.g. to nurses, doctors and patients.
Report maintenance problems and necessary repairs to Estates Department.
Liaise with medical staff, GP’s, wards etc, regarding the booking of appointments.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria- Educated in English and maths to GCSE or equivalent standard
- IT qualification
Experience and knowledge
Essential criteria- Previous clerical / receptionist experience
IT skills
Essential criteria- Basic keyboard skills
- Able to use electronic information systems
- Ability to work to strict deadlines and prioritise tasks with minimal supervision
- Previously used oracle system or similar
Communication
Essential criteria- Excellent communication skills with all stakeholders
- Able to work in a busy office and deal with a number of different tasks
- Ability to prioritise
- Welsh speaking - minimum level 3 required
- Knowledge of NHS structures and processes
If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.