Emergency Quadrant Ward Clerk (SAU)
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
This post is fixed term/secondment for 8 months due to / to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
An exciting opportunity has arisen for an Emergency Quadrant Ward Clerk to join the Emergency Care Directorate’s Administration Team at Ysbty Glan Clwyd.
The successful candidate will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit's and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.
A good standard of education is required, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.
You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit. You will also be required to provide support cover in other areas of the Emergency Quadrant.
Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential as full training will be provided.
Main duties of the job
The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant . The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.
By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant.
For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Administration Manager.
Welsh Skills need to be learnt for this role.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria- Maths/English GCSE or equivalent experience
- NVQ 2 in admininstration
- NVQ in customer service
- ECDL
Experience
Essential criteria- Sufficient months previous clerical/office/reception/ward duties
- Working with the public
- Working in a busy environment
- General experience of admin functions
Skills
Essential criteria- IT Computer Literate
- Effective communication skills
- Welsh Language
- WPAS/Casenote tracking/WCP/RADIS
- Understanding of the importance of maintaining medical records
Knowledge
Desirable criteria- Data protection and confidentiality
Personal Qualities
Essential criteria- Ability to work without direct supervision
- Team player
If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.