IT End User Support Analyst 1
Overview:
About Certara
Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development.Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies.
Certara (Simcyp Division) are a Sheffield based division of the company involved in the rapid development of new medicines via the use of computer simulations. The company comprises of a mix of scientists, software developers and an infrastructure group managing all resources.The company is the leading provider of this type of technology to the Pharmaceutics industry and as we are ever expanding. There is a continuous requirement for high quality people to join us, help in our expansion and share in our success.
The IT End User Support Analyst role is to assist company staff with their technical issues as part of a wider IT support team. As an analyst, you will be working as part of a service desk team administering technical issues across a range of technologies including desktops, applications, networking and cloud services.The role involves supporting staff members at all levels and to assist the business it’s global growth ambitions. The role requires a passion for supporting team members and using technology to facilitate a better end-user experience for business users.
This role is a core member of the Service Desk and should be comfortable being both hands-on in the actioning of support requests and collaborating with other IT operations team members while ensuring appropriate support of knowledgebase articles.
Responsibilities:
- Day to day management of user incidents, hardware, software, and other technical issues
- Troubleshoot IT issues and resolutions across a broad range of technologies
- Collaborate with senior support staff to resolve complex IT issues when necessary
- Setup computer devices and accounts for end-users
- Work as part of the service desk team working on incidents and changes via an ITSM tool
- Work under supervision or on your own initiative
Qualifications:
- Excellent communication skills
- Desktop / Laptop / Printer Support
- Knowledge of networking systems and principles
- Microsoft 365 Services – SharePoint Online, Exchange Online and Azure AD
- Service Desk experience
- Any scripting skills
- Exposure to Azure or AWS cloud services
- Centralised Device management experience
- Previous experience in a global organisation
- ITIL framework and processes
Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.