Deputy Operations Manager - NHS
NHS Jobs Slough
KEY TASKS & RESPONSIBILITIES: To be responsible for matching capacity to demand for services and for meeting all national and local targets. To lead any extraordinary waiting list projects, engaging the appropriate staff and identifying all necessary resources.
To be responsible for working with the information department to design information reports that can assist project or operational outcomes To act as lead for the business development of the directorates services. Where changes in service delivery are required, write business cases outlining strategy and intended action.
To be responsible for liaising with medical staffing and manpower co-ordinator on the appointment of locums and substantive staff. To be responsible for identifying suitable clinical work patterns and ensuring timetables are correct. To investigate and respond to complaints on behalf of the directorate.
To be responsible for making operational decisions on clinic formats and agreeing proposed changes to templates. For contracted services running across all Trust sites, to be responsible for ensuring appropriate staff levels are available and for deciding appropriate action where services are not viable.
Operational/performance management To provide an innovative, creative and developmental style of management promoting patient centred practice. In conjunction with the matron and head of nursing be accountable for systems and processes to ensure consistency of care standards within sphere of control, to deliver safe and high-quality care for all.
Improve the utilisation efficiency by reviewing the flexibility in meeting demands and improve communications between unit staff and other departments. Ensure that the users of the service are given appropriate information and that regular satisfaction surveys are performed, and action taken as appropriate.
In partnership with clinical colleagues, deliver commissioned levels of service within allocated resources and develop action plans to manage any variances. Establish the effective use of management information as a basis for problem solving and decision making.
Ensure compliance of data quality standards and take appropriate corrective action. Use information in a timely way to monitor trends in activity/finance/incidents/complaints, etc Provide reports to the operations manager and associate director using qualitative and quantitative data.
Ensure compliance with all waiting list and admissions and discharge procedure. To produce monthly capacity and delivery plans, and review and revise regularly to ensure achievement of key targets. To delegate responsibility to key staff, supporting and developing staff in achieving set targets and responsibilities.
Ensure that resources are utilised effectively and efficiently. To ensure all clinical and non- clinical staff are provided with the resources needed to undertake their role. Accountable for setting and monitoring clinical and non-clinical performance standards in the form of agreed key performance indicators / quality performance indicators.
Quality, safety and experience To lead in the promotion of the fundamental aspects of patient care sharing best practice to improve the patient experience Ensure that all untoward incidents and near misses are reported within the sphere of responsibility in accordance with Trust policy.
Also ensure that appropriate mechanisms are put in place to investigate serious clinical incidents, supported by the risk management team, and action is taken, and lessons are learned and disseminated. To ensure that annual risk assessments are performed, and appropriate action taken to minimise accidents, incidents and harm.
To provide and preserve a positive reputation, providing a clinically credible workforce with a high level of motivation. Service planning Carry out continuous co-ordination and review of service provision, the outcome of which to inform plans to meet the service requirements agreed with commissioners.
To identify cost improvements, service developments and income generation opportunities. Human Resources Lead on implementing high quality recruitment, selection and retention practices in order that the departments have the appropriate staffing resources to provide a high standard of patient care.
To regularly review staff performance through the Trust appraisal system, to identify potential developmental needs and set relevant objectives and review for staff. To provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained.
To communicate effectively on a regular basis with senior professionals regarding the Trusts objectives, plans and business developments. To work with the Matron, Head of Nursing, Operations Manager and Associate Director on the implementation of all Trust HR policies including discipline, sickness and absence monitoring, and liaise with HR on relevant procedures.
To provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained. Business management / finance Manage and monitor budget expenditure both pay and non-pay, so that cost effective and efficient services are delivered.
Monitor expenditure against agreed budgets and identify any actual or potential deviations, escalating as appropriate. Work with supplies and procurement staff in obtaining best value in procurement of supplies for all departments within sphere of responsibility.
To be responsible for working with the information department to design information reports that can assist project or operational outcomes To act as lead for the business development of the directorates services. Where changes in service delivery are required, write business cases outlining strategy and intended action.
To be responsible for liaising with medical staffing and manpower co-ordinator on the appointment of locums and substantive staff. To be responsible for identifying suitable clinical work patterns and ensuring timetables are correct. To investigate and respond to complaints on behalf of the directorate.
To be responsible for making operational decisions on clinic formats and agreeing proposed changes to templates. For contracted services running across all Trust sites, to be responsible for ensuring appropriate staff levels are available and for deciding appropriate action where services are not viable.
Operational/performance management To provide an innovative, creative and developmental style of management promoting patient centred practice. In conjunction with the matron and head of nursing be accountable for systems and processes to ensure consistency of care standards within sphere of control, to deliver safe and high-quality care for all.
Act as a credible role model. To develop and implement surgical initiatives using best practice guidelines. To provide and present complex information that may be of a highly complex / sensitive nature, when required to do so. Accountable for formulating local strategy and actions to deliver the targets and aspirations in the Trust strategy for the directorate Responsible for a systematic approach to staff development ensuring that senior staff are appraised annually against KSF outline / descriptors and that their objectives and personal development plans reflect organisational, professional and personal requirements.
Responsible for the provision of an appropriate learning environment suitable for the education of multi-professionals and for the on-going development of the staff. Identify and develop multidisciplinary team working within the departments and Trust.Improve the utilisation efficiency by reviewing the flexibility in meeting demands and improve communications between unit staff and other departments. Ensure that the users of the service are given appropriate information and that regular satisfaction surveys are performed, and action taken as appropriate.
In partnership with clinical colleagues, deliver commissioned levels of service within allocated resources and develop action plans to manage any variances. Establish the effective use of management information as a basis for problem solving and decision making.
Ensure compliance of data quality standards and take appropriate corrective action. Use information in a timely way to monitor trends in activity/finance/incidents/complaints, etc Provide reports to the operations manager and associate director using qualitative and quantitative data.
Ensure compliance with all waiting list and admissions and discharge procedure. To produce monthly capacity and delivery plans, and review and revise regularly to ensure achievement of key targets. To delegate responsibility to key staff, supporting and developing staff in achieving set targets and responsibilities.
Ensure that resources are utilised effectively and efficiently. To ensure all clinical and non- clinical staff are provided with the resources needed to undertake their role. Accountable for setting and monitoring clinical and non-clinical performance standards in the form of agreed key performance indicators / quality performance indicators.
Quality, safety and experience To lead in the promotion of the fundamental aspects of patient care sharing best practice to improve the patient experience Ensure that all untoward incidents and near misses are reported within the sphere of responsibility in accordance with Trust policy.
Also ensure that appropriate mechanisms are put in place to investigate serious clinical incidents, supported by the risk management team, and action is taken, and lessons are learned and disseminated. To ensure that annual risk assessments are performed, and appropriate action taken to minimise accidents, incidents and harm.
To provide and preserve a positive reputation, providing a clinically credible workforce with a high level of motivation. Service planning Carry out continuous co-ordination and review of service provision, the outcome of which to inform plans to meet the service requirements agreed with commissioners.
To identify cost improvements, service developments and income generation opportunities. Human Resources Lead on implementing high quality recruitment, selection and retention practices in order that the departments have the appropriate staffing resources to provide a high standard of patient care.
To regularly review staff performance through the Trust appraisal system, to identify potential developmental needs and set relevant objectives and review for staff. To provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained.
To communicate effectively on a regular basis with senior professionals regarding the Trusts objectives, plans and business developments. To work with the Matron, Head of Nursing, Operations Manager and Associate Director on the implementation of all Trust HR policies including discipline, sickness and absence monitoring, and liaise with HR on relevant procedures.
To provide a safe learning environment where high standards of confidentiality, privacy and dignity are maintained. Business management / finance Manage and monitor budget expenditure both pay and non-pay, so that cost effective and efficient services are delivered.
Monitor expenditure against agreed budgets and identify any actual or potential deviations, escalating as appropriate. Work with supplies and procurement staff in obtaining best value in procurement of supplies for all departments within sphere of responsibility.
Represent the directorate / Trust at meetings and forums as appropriate. Work with senior personnel to maximise service development, business planning, service delivery and clinical governance. Explore with senior personnel different systems of working to maximise efficiency in relation to clinical capacity, department efficiency and ward length of stay.
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