ESR and Payroll Manager (Fixed Term / Secondment)

It is a condition of this employment that you must live in and remain a resident of the United Kingdom during your employment with the Tavistock and Portman NHS Foundation Trust.

Covid-19 Vaccination

We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of The Tavistock and Portman NHS Foundation Trust

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The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.

We are committed to improving mental health and emotional wellbeing, believing that high quality mental health services should be available for all who need them. We bring a distinctive contribution based on the importance we attach to social experience at all stages of people’s lives, and our focus on psychological and developmental approaches to the promotion of health and the prevention and treatment of mental ill health

We aim to share our ideas and practice through as many routes as possible.

As a Trust we aim constantly to be evolving in nature and form in relation to the environment in which we work, to ensure that our contribution remains relevant.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

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Job overview

They will address and resolve intricate queries and discrepancies, managing over and underpayments efficiently. Additionally, they will engage in effective communication with managers and staff across all levels, providing guidance on complex payroll/ESR matters.

Main duties of the job

• Delivering an effective and efficient ESR service to the HR Shared Services clients, complying with all relevant statutory regulations and Trust policies, in order to ensure that accurate and timely staff payments are processed and the ESR database remains up to date and reliable.
• Checking reports and analysis and taking appropriate action.
• Responsible for the monitoring of the teams KPI’s in accordance with service specifications including response times to pay queries, correspondence, and payroll deadlines.
• Responsible for the management of under/over-payments in accordance with the client’s processes and procedures.
• Responsible for ensuring that all changes to legislation and terms and conditions are auctioned in a timely manner.

• To fully utilise Information Technology in the application of ESR and the production of the payroll including the ability to fully exploit the use of excel spreadsheets.
• Maintain ‘Super user’ status for the ESR system including the ability to fully utilise the ESR system and interfacing systems.
• To review and reflect on own work performance and identify development needs through the use of appraisal and personal development plans.

Working for our organisation

We focus on psychological and developmental approaches to the promotion of mental wellbeing and the prevention and treatment of mental ill-health.

We make our contribution through:

• Providing relevant and effective clinical services for children and families, young people and adults, ensuring that those who need our services can access them easily
• Providing training and education aimed at building an effective and sustainable NHS and social care workforce and at improving public understanding of mental health
• Undertaking research and consultancy aimed at improving knowledge and practice and supporting innovation
• Working actively with stakeholders to advance the quality of mental health care, and to advance awareness of the personal, social and economic benefits associated with psychological therapies

Detailed job description and main responsibilities

Due to a potential merger in April 2026, this role is being offered as a fixed term or secondment opportunity. Please see the job description and person specification for more details about the roles & responsibilities of the vacancy

Person specification

Qualifications

• Degree or equivalent work experience.
• ECDL
• GCSE Maths or equivalent

Knowledge

• In depth knowledge of ESR system
• In depth knowledge of the IT systems that interface and underpin the ESR system.
• In depth knowledge of Agenda for Change, Medical and Dental and local terms and conditions of clients
• In depth knowledge of statutory Government legislation

Skills

• Proven IT skills with the ability to use Microsoft office functionality
• High level of analytical skills with ability to interrogate data and information

Experience

• Extensive experience within an ESR/Payroll environment.
• Experience of managing, supporting, developing and motivating staff
• Experience of implementing change to develop or improve services.

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The Tavistock and Portman NHS Foundation Trust is committed to equality, diversity and inclusion. We are particularly keen to attract candidates from underrepresented backgrounds to better meet the needs of the service users and students that we serve.

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Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.

Therefore we want you to complete your e-learning modules prior to joining our organisation.

We communicate to all job applicants via the email address which has been provided on the application form. Please ensure you check your email on regular basis and inform us if you would prefer an alternative option or any changes to your details after making your application.

• The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.
• Only those candidates who clearly demonstrate how they meet the person specification on their application will be shortlisted for this job.
• Candidates suitable for shortlisting will be contacted within three weeks. If you have not heard from us within this time then you have not been successful on this occasion.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date
• In submitting an application form, you authorise the Tavistock and Portman NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post

For more information, visit www.trustid.co.uk

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