SPA & FOH Training Officer
Job overview
Join Central London Community Healthcare (CLCH) as a Training Officer (Band 4), where you'll be a pivotal in delivering top quality training and continuing to enhance service quality. Operating from Woodfield Medical Centre, W9 3XZ, with occasional requirement to work at our other sites across Inner Northwest, you will contribute to the mission of delivering exceptional care closer to home.
Main duties of the job
Responsibilities include effective coaching and direct involvement in quality improvement projects.
The role encompasses delivering training to SPA Administrators and Front of House Receptionists.
You'll be expected to develop and maintain training materials, facilitate local inductions to the department and support data analysis for training programs and service delivery. If you bring previous training experience, strong communication skills, and a commitment to delivering high-quality work, apply now to be part of our diverse and dynamic team.
We welcome applications from all qualified candidates as an equal opportunity employer.
Working for our organisation
Just as we care about our patients’ well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required.
Person specification
Education/Qualification
Essential criteria- Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience
Experience
Essential criteria- Previous experience in a similar training role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of supervising staff
- Experience of organising meetings and events including speakers
- Experience of working in the NHS/Public sector
- Experience of working with the general public in a customer or client-facing role
Skills & Knowledge
Essential criteria- Knowledge of a range of administrative/secretarial procedures
- Understanding of patient pathways and medical terminology in own area of work
- Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
- Understands the need for confidentiality, including electronic information
- Knowledge of and commitment to equal opportunities
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Ability to work effectively in a team and autonomously
- Advanced level in computer skill – spread sheets, presentations, databases, electronic diary
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults
- PowerPoint presentation and set up
- Experience of taking, producing and distributive formal minutes
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
Interview arrangements will be communicated via email so please check your email regularly following the closing date.
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, gender identity and expression, ethnicity, religion, and disability.
We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks:
Disability and Wellbeing Network (DAWN)
Race Equality Network
Rainbow Network which supports LGBTQI staff.
Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.
The CLCH Equal opportunities statement is on our Website Equal opportunities :: Central London Community Healthcare NHS Trust (clch.nhs.uk)
"We work Flexibly"