Racing Support Engineer - Pertemps

Pertemps Daventry are currently recruiting for one of our established companies.

Are you passionate about Motorsport then we would love to hear from you!!!!!

We are currently looking to recruit a Racing Support Engineer based in Daventry.

Duties Include:

• Provide first-line technical support to clients via phone, email, live chat, in-person or remote access.
• Communicate effectively with clients to understand their needs and provide timely solutions.
• Troubleshoot and resolve issues related to sim racing equipment.
• Answer and resolve sales (product) related questions.
• Assist users with software troubleshooting across various applications related to racing.
• Perform repairs on electronics (dismantling, swapping or replacing components, reassembly, testing)
• Maintain and support networking systems to ensure optimal performance (inhouse equipment, Windows based).
• Document all support interactions and maintain accurate records of issues and resolutions. Correct use of internal tools.
• Collaborate with other team members to enhance system functions and increase efficiency.
• Writing and organising both internal and external documentation and training modules.
• Serve customers in our showroom helping customers to gain a better understanding of our products and test.
• Helping out with builds in house and at occasional events throughout the year.

• Proficient knowledge of Windows based PC's and software systems.
• In-depth Racing experience or knowledge a bonus.
• Previous experience in IT support or technical support roles.
• Experience supporting external clients and internal teams.
• Excellent communication skills, both verbal and written.
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to problem-solving with strong analytical skills.
• Good organisational skills and an ability to manage multiple projects / tasks to tight deadlines.
• Priority: Customer focused individual who cares about providing a great experience.
• Comfortable equally in face to face, phone, email, live chat.

The ideal candidate will display:

• A professional and considerate manner at all times with client's and colleagues
• Calm under pressure
• Self motivation
• Awareness and adherence to health & safety
• As a small team, eagerness to help where needed including manual handling and other tasks in a warehouse environment from time to time
• A passionate individual who goes the extra mile for the business and our customers.

Monday to Friday 9.00am - 17:00pm ( Working on a Saturday at exhibitions - Day off in the week)