[ref. l65372304] Clerical Officer
Job overview
The Radiology Department at The Christie NHS Foundation Trust are looking to recruit an enthusiastic, self-motivated, and approachable individual to work within our busy, friendly team.
The role involves providing reception and other clerical support within a team based in the Department of Radiology, rotating through MR, CT, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) departments.
The successful candidate should have knowledge of IT with good organisational and communication skills, be enthusiastic and committed to helping deliver a high-quality service. The candidate should be hard-working and capable of working on their own initiative as well as enjoy working as part of the team to maintain a high standard of service.
PLEASE NOTE : PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job- The post holder will provide clerical support within specified areas of the Radiology department which includes CT, MRI, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) services on a rotational basis.
- To ensure that patients are accurately registered on the radiology computer system and that all required information is available for their attendance.
- To undertake computerised booking and scheduling of appointments; determining that resource requirements are available for the appointment type; that patient preparation criteria are checked, and patient instructions are distributed to patients along with the appointment letter.
- To provide importing and exporting of radiology imaging using the PACS and other associated systems.
- To undertake a variety of clerical duties required in a demanding and challenging department.
Working for our organisation
The Christie is a renowned centre of excellence and is the Northwest Regional Radiotherapy and Oncology Centre. We are proud of our 100-year history and excellent reputation, and we strive to invest in and develop our staff so we can continue to provide the highest quality care and treatment.
The Radiology department sees over 50,000 patients each year. The services we provide comprise general radiology, CT scanning, MRI scanning, ultrasound, interventional radiology, and nuclear medicine including PET-CT.
The Radiology Team includes radiologists, radiographers, radiographic aides, clerical officers, and other administrative staff who work together and support each other to provide a high-quality service for our patients.
Detailed job description and main responsibilities- Responsible for scheduling and booking appointments using the Radiology Information System and distribution of Radiology examination literature to patients, ensuring any previous examinations are retrieved and ready for the radiographers prior to the appointment.
- Responsible for receiving patients at reception, informing appropriate staff of their arrival and dealing with any concerns the patient might have.
- Responsible for direct booking of appointments – negotiation of future appointments with the patient on a face-to-face basis using the electronic diary.
- Responsible for ensuring patient appointments are given within agreed target times and following agreed escalation policies when appropriate.
- Responsible for the receipt of requests through both the electronic Order Comms system and paper requests. Constant review and update of the Order Comms system is required for incoming messages regarding requests.
- Responsible for obtaining up-to-date test results, arranging admission and cytology services where necessary for patients attending for some ultrasound and X-ray intervention procedures.
- Responsible for importing and exporting images to and from PACS using the Trust’s intranet based request form and e-mail systems to record this activity.
- Responsible for importing and exporting images to and from PACS using the national Burnbank Image Exchange Portal (IEP); and logging details of the import and export onto the Trust’s intranet based requesting system.
- Responsible for downloading and encrypting patient data onto CDs from PACS for legal purposes and for sending to other Trusts that are not electronically linked.
- Retrieval of images/reports for research and teaching purposes, which are undertaken by the consultant radiologists, specialist registrars and medical students within the department, ensuring that these are tracked appropriately to a specific location, if needed.
- Uploading and downloading images on to PACS from CDs and IEP and digitising hard copy films so that the radiologists can access the images through PACS for reporting.
- Obtain case notes, images and reports for radiologists within the department for specialist examination reviews.
- Use of MEDWAY and Clinical Web Portal (CWP) patient administration systems as a reference tool.
- Answer telephone enquiries, both internal and external, from members of staff of all levels, departments, patients/relatives and other hospitals, referring them to a manager only when necessary.
- To maintain and improve communication links between Radiology and other departments throughout the Trust.
- Liaise with other staff in and outside the department to ensure all information is available for daily multidisciplinary (MDT) meetings.
- Contribute to the training of new members of staff within the department, as required.
- Work with Office Administrator/Secretarial & Clerical Team Leader to review working practices, identify new improved ways of working and find solutions to problems.
- To monitor and maintain appropriate levels of stationery as and when necessary.
- Undertake any other duties commensurate with the post, within reason, when called upon by the Office Administrator, Secretarial & Clerical Team Leader and Principal Radiographers, to assist in maintaining a high standard of service, following appropriate training.
- To participate in the Trust’s mandatory training.
Person specification
Qualifications
Essential criteria- A comprehensive secondary education.
- Keyboard qualifications.
Experience
Essential criteria- A variety of experience working in an administrative role.
- Experience of reception duties.
- Previous experience working in a radiology or NHS department.
- Knowledge of a patient administration system
- Experience of appointment scheduling
Skills
Essential criteria- Good interpersonal skills.
- Communication skills to be able to communicate with all Trust staff and patients.
- Good organisational skills.
- Computer literate.
- Experience of data inputting.
- Ability to prioritise own workload.
Knowledge
Essential criteria- Good understanding of IT systems generally
- Must be literate and numerate
- Knowledge of a hospital environment.
Values
Essential criteria- Ability to demonstrate the organisational values and behaviours
Others
Essential criteria- Ability to work under pressure.
- Ability to use own initiative.
- Ability to work within a team.
- Reliability.
- Ability to be flexible in work.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels.In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.