Access Support Officer

Job overview

Interview expected to take place in the week following shortlisting: commencing 09/06/2025

The post holder will provide support to the Access Team.

The primary role will be to contribute to the validation of all RTT and Non-RTT weekly and monthly files, along with a number of Data Quality Reports to ensure patients are externally and internally reported in line with Trust Policy, Local or National Standards and in particular the Referral to Treatment (RTT) targets.

The post holder will also be responsible for any other validation leading up to month end master files, ensuring the data quality of all submissions are maintained and are accurate at all times.

Main duties of the job

To assist Access Specialists validating all measures of RTT inc. admitted, non-admitted, incomplete and confirming whether or not the patient breached or is in a current breach position.

As part of validation you will also be supporting the validation of the month end files for all above RTT Access measures including 6 week diagnostic measures and cancelled operations, including the 28 day standard of re-booking.

You will be responsible for validating and maintaining the RTT and Non-RTT data quality of the Inpatient & Outpatient waiting lists. This will include the monitoring of patients identified in the Planned & Post RTT category, ensuring these patients are legitimately in the correct category and have the correct ‘see by’ dates.

You will use your RTT and Non-RTT knowledge and experience to support the admin processes of validation.

Working for our organisation

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

• You will have good knowledge of 18 weeks RTT rules and use them to manage all patient pathways.
• Ensure Trust systems are updated with the correct RTT and non-RTT status codes by interpreting the clinic letters to the correct code – identifying and escalating key areas for training to ensure high data quality is maintained.
• To ensure the highest level of patient and clinician satisfaction by being an accessible, patient focused and knowledgeable point of contact.
• To support, analyse, investigate, validate & monitor the Trusts Access Performance escalating breaching patients for action and to identify where backlogs are growing.
• Aim for data entry is correct first time, every time & on time.
• Manage own workload and priorities, including acting independently within clearly defined occupational policies, in line with appraisal objectives ensuring absolute confidentiality at all times.
• You will be expected to actively participate in the Trust appraisal process.
• Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
• To support the NHS workforce modernisation agenda, which aims to increase quality, efficiency, and productivity through harnessing new ways of working like aiming towards modernising patient pathways by using more electronic systems – aiming to be paperless.
• Contribute towards encouraging a supportive team environment.
• To be responsible for identifying and escalating any issues to the Access Administration Specialist which could compromise delivery of the 18 week RTT performance, e.g. lack of capacity either in Outpatients, Inpatients or DQ issues.
• Assist in conducting regular Audits of Planned Waiting Lists, ensuring this category of patients have a planned ‘admit by’ date for admission and are legitimate for this waiting list category.
• Ensure staff adhere to the Access policy.
• Use LEAN techniques & SMART objectives to deliver improvements.
• To continually contribute to patient and elective care improvement Agendas. This will require: undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spread sheets, utilising relevant Trust IT systems and tools, as determined by the role, ensure all relevant data is collected and input accurately in line with Trust guidelines. These systems and tools include Cerner, PPM, Unisoft, Medisoft,Galaxy etc.

Person specification

Qualifications

• Educated to GCSE standard (or equivalent)

• *Key Skills level 2 in literacy and numeracy or equivalent knowledge and experience Application Form/ Certificates D
• ECDL/CLAIT
• *Level 3 in Business & Administration or equivalent knowledge and previous experience in either business administration of the NHS

Experience

• Experience to prioritise and manage a diverse workload

• Experience of relating to people at all levels (demonstrates ability)
• Experience of working in a waiting list management environment
• Significant previous NHS Experience

Skills

• To interpret clinic letters to determine RTT Codes
• Literacy and Numeracy
• Attention to detail

• To have excellent Excel, Word & PowerPoint skills, ability to create pivot tables & graphs.
• Be able to analyse and confirm the breach status of a patient
• Use of electronic systems, diaries, patient records, training

Knowledge

• Good knowledge and understanding of all Access Targets in particular the rules of RTT.
• Knowledge of Patient Administration System

• Medical Terminology