IT Service Delivery Analyst

About Our Client

A Japanese Holdings company that produces food products based in London.

• Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners
• Carry out support in the following areas of technology: Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, reporting
• Good knowledge of CA, Intune, MFA and other Microsoft technologies including server and OS
• Ensure incidents raised are correctly logged, communicated and managed through to conclusion using organizations helpdesk software
• Provide solutions to staff when working with existing software like M365, Teams and others
• Work within ITSM (incidents, events, problems, changes, assets, etc.), using ITIL framework
• Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary
• Contribute to the development of documented solutions and maintenance for the user base.
• Conduct IT Training for Staff on how to use systems or equipment
• Manage Continuous Service Improvement, Risk register, and keep documentation up to date

• Customer Service mind set.
• Key knowledge of Azure and M365 both in support, security and enhancements.
• Good knowledge of Windows 11, Server (Cloud and on-prem), MS Office suite of products, as well as general Internet browsers.
• Experience of network connectivity, WIFI connections, and security (device and environment).
• Experience with building, configuring and troubleshooting builds, MDM, Laptops/PC, Mobile phones, tablets, and printers.
• Experience with effective Troubleshooting and delivering solutions.
• Managed or worked on major incidents or critical applications
• Experience in proving both onsite and remote support.

• Competitive salary
• Hybrid Working
• Fantastic benefits package