Inside Customer Success Manager
About Corporate Traveller
At Corporate Traveller, were on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers.We are committed to helping our customers and each other grow and smash our goals. We are watermelon (dont worry, youll catch on.) And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.
Are you in?
About You
As a Inside Customer Success Manager, youll manage a portfolio of 50 CT clients spending between £150k and £300k, with your main focus to retain and grow your portfolio of clients and make them advocates of Corporate Traveller and the FCTG family.
Youll be expected to review your clients business and pro-actively contact clients as well as ensure adoption of new products. A key focus of the role is leading review meetings, providing spend analysis and pushing for adoption of CT products.You should have a good relationship with your key client contacts and all of your colleagues at CT and support network in FCTG, ensuring a client never thinks about leaving CT.
Qualifications- Experience in customer/account management
- Ability to clearly articulate knowledge about products, services and value propositions to customers
- Generous remuneration structure and a highly competitive salary.
- Flexible/hybrid working model - a mix of remote and office work.
- Discounted travel for family and friends
- booked by our in-house travel team
- as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
- Career progression - as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
- Active Hour - an hour set aside each week to spend on your well-being.
- Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
- Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at