Customer Service Representative
Crawley
Customer Service Representative
Monday – Friday (8.30am – 4.30pm or 9.30am – 5.30pm)
Saturday Shift – 1 Saturday in every 6 weeks (8.30am – 2.30pm) with a full day off the following week.
£24,000 +£2,400 annual bonus
I am currently recruiting for an experienced Customer Service Representative based in Manor Royal providing an excellent service to the companies B2B customers.
Duties and Responsibilities:
- Provide proactive and exceptional customer service for all UK sales accounts by effectively handling of a range of enquiries from our customers
- Fast and accurate processing of orders inbound and outbound
- Communications including LIVE CHAT with added administration functions to support our company sales activities
- You will be required to answer a high number of incoming calls and perform sales support duties including providing product information to our customers and resolution of queries in relation to orders.
- Have excellent attention to detail
- Intermediate IT skills in Microsoft Outlook, Word, and Excel
- Be highly organised in time and task management, have a good record of pace and delivery and the ability to remain neutral and positive under pressure
- Previous experience of taking 80+ calls a day and order entry experience within a Customer Services environment is essential, as well as excellent spoken and written communication skills
Benefits:
- Competitive salary dependent on experience
- Eligible to participate in company bonus scheme, approx. 10% of annual salary
- 10% matching pension scheme
- 26 days annual leave plus bank holidays
- Life Assurance and Employee Assistance Program
- Free onsite parking
If you have an extensive customer service executive background with an excellent telephone manner and are also computer literate, then please do apply.
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