Clinic Support Worker | Royal National Orthopaedic Hospital NHS Trust
TheCentral LondonOutpatient Department is looking for a motivated, enthusiastic and flexible member of staff to join our team as a band 3 Clinic Support Worker.
Are you a Health Care Assistant looking to learn more skills and try out some admin work?
Are you in admin and looking to try out in the clinical environment?
Do you want to experience the buzz of city life and all the benefits such as easy access to shopping, culture and arts.
We are looking for a staff member to join us working in a variety of settings as part of a cohesive team.
This post involves working daily in and rotating through clinics, treatment areas, reception, medical records and note preparation, with direct patient contact at reception & in the clinical area – guaranteeing every day to be different and interesting.
Candidates must be flexible, adaptable and able to work both in a team and independently.
Candidates are required to be computer literate as they will be using multiple I.T. services and other trust services as required.
As a centre of excellence, we offer a person-centred approach to patient experience.
We are well served by public transport with 3 tube stations and bus stops within a few minutes’ walk.
Interviews will be held in early November.
You will work in 5 different areas:- 2 reception desks, greeting patients on arrival, checking in and out and directing to other departments as well as communicating with other areas e.g. transport and interpreting services
- Running clinics – supporting patients in clinic consultations as well as ensuring clinics run smoothly and solving problems as they arise
- Medical records – preparing clinic lists in advance and preparing records to ensure all test results etc are available for appointments
- Treatment rooms – you will support the registered nurses by carrying out pre-operative screening and taking bloods after successfully completing training
In addition you will be visible circulating in the department supporting patients and clinicians with their needs.
Our dynamic team is composed of Clinic support workers and Registered nurses.
This integrated team are committed to providing excellent outpatient care alongside our leading Orthopaedic Surgeons and all other healthcare disciplines.
We also work very closely with the imaging/therapy/orthotics and support services on site and currently support paediatric nursing students.
We work flexibly in an environment where clinics can change quickly and as the first point of contact for patients, we portray the welcoming face of the organisation.
Every day is different!
We have a comprehensive induction programme and carry out on site training, support e-learning and attend training at the main site.
Individual/team/dept/trust goals are also incorporated in our annual appraisals
In order to be considered for shortlisting, please answer the following question, in less than 100 words, in additional information:
“Why am I the best candidate for this post?”
Essential criteria- NVQ 3 in care or similar qualification
- T. skills including PAS
- Minimum of 1 year experience working in a healthcare environment with direct patient contact
- Customer care experience
- Able to work on own. with own initiative and in a team
- General admin skills
- Be able to adapt quickly and work under pressure
- Understand data protection and confidentiality
- Outpatient experience
- Clinical skills e.g. ECG / phlebotomy
See job description for further information
Closing date is
Shortlisting will be done w/c
Interviews are planned in the department w/c
This advert closes on Monday 30 Sep 2024