Payroll Service Manager

About Our Client

Page Personnel are working with a well established outsourcing business who provides outsourced services to over 100,000 business internationally.The business has added an outsourced payroll function to its range of services and demand for this has soared with a significant increase in team size now required.The business offer a fantastic range of benefits not limited to but including enhanced pension contributions, enhanced holidays increasing from 25 to 28 plus bank holidays, a range of health benefits, discounts and even a free on-site gym.

Job Description

Payroll Service Manager duties include:

• Leading and managing the Payroll Managed Service, driving operational excellence, and promoting professional development.
• Demonstrate accurate and timely Payroll Processing scheduling systems and methodology, building in contingency timescales to meet 100% BACS deadlines at all times.
• Effectively manage Customer slippage and late data submission, advising on Supplementary Pay runs and chargeable re-runs as appropriate.
• Ensuring all aspects of payroll processing for the portfolio of Managed Payroll Service clients are completed accurately and within SLA timeframes. Measure client non adherence to agreed submission deadlines and liaise with clients to maintain delivery against agreed deadlines.
• Ensuring all client queries are responded to and resolved within SLA.
• Liaising directly with clients to fully understand their payroll needs, build relationships, and manage expectations.
• Maintaining compliance with current UK payroll legislation, informing clients about any changes that may affect their business and people.
• Developing and implementing internal processes and controls to ensure quality, accuracy, and security of payroll services.
• Meeting departmental and service delivery KPIs and quality standards for the team.
• Taking ownership of service improvement initiatives, drawn from internal and external stakeholder feedback.
• Play a key role in working to enhance the payroll service offerings to its clients.
• Conduct regular service review meetings with key stakeholders, managing and reporting accuracy statistics by pay period. Manage all credit requests through the process, taking a standard approach to resolving compensation requests, as per contractual terms.
• Flag any clients at risk of termination, proactively managing all service issues through full resolution in a timely manner.

The Successful Applicant

The successful Payroll Service Manager candidate will:

• Have a proven track record in a similar role
• Have in depth knowledge of UK payroll legislation & tax regulations
• Have knowledge of manual payroll calculations
• Previous outsourced payroll or bureau experience would be desirable - not essential
• Have good experience working with payroll & HR systems
• Be CIPP qualified OR qualified by experience
• Be an excellent written and verbal communicator
• Be able to work to tight deadlines

What's on Offer

A salary up to £55,000, share scheme, enhanced pension, enhanced holidays starting from 25 days, health benefits, discounts, free on site gym & more.