Band 7 Lead Patient Safety Reviewer - Bath - Avon Products
Job overview
Are you curious and are you driven to support the delivery excellent care? Can you recognise emerging patterns and use your knowledge and experience to anticipate trends?
We are seeking a dedicated and experienced Patient Safety Investigator to join our corporate Patient Safety team in Avon and Wiltshire Partnership NHS Trust. In this pivotal role you will lead comprehensive investigations into patient safety incidents using a collection of methodologies to establish learning and support the ongoing delivery of quality care.You will also analyse available data to support localities in the timely response to patient safety incidents.
You will collaborate with MDT’s and external stakeholders to identify system factors and opportunities for learning across a wide variety of services from CAMHS to Secure. Your work will be instrumental in enhancing patient safety and fostering a learning culture in the organisation.
You will work directly with locality teams as we continue to support the use of PSIRF across the organisation, providing guidance and advice in your role.
We value welcome applications to the role from clinical and non-clinical staff. We recognise that a breadth of experience supports a depth of learning.
Main duties of the job
The Lead Patient Safety Reviewer will manage, provide and support the Patient Safety Review Team in the review of patient safety incidents and the development of patient safety principles across the organisation.
The Lead Patient Safety Reviewer will deliver a caseload of patient safety incident reviews using recognised methodologies, providing advice and practical support to staff involved in the investigation process.
The post holder will provide advice and support to those affected by patient safety incidents and their carers – meeting with managers / practitioners / clinicians / relatives to consider and identify learning and service responses as required.
The post holder will participate in, and lead as required, the development, implementation and evaluation of relevant strategies and clinical policies.
The post holder will support the Patient Safety Team and wider Nursing and Quality Directorate in the implementation of robust systems for management, monitoring and reporting Patient Safety Systems, including the use of appropriate IT systems including collation, manipulation and analysis, presentation, report and action plan generation.
You will be undertaking a leadership role within a well-established team. Our service has evolved significantly over the last 12 months to support the PSIRF agenda, this is an opportunity to be part of that ongoing growth and enhanced service support to the operational teams across the organisation.
Working for our organisation
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Detailed job description and main responsibilities
Functional Responsibilities:
Leadership and Management
Have frequent visible contact with services, staff, patients and their careers, to advocate
Patient Safety systems and principles, and provide feedback about the Trust services, ensuring that concerns that are raised are dealt with quickly and efficiently.
Line manage Patient Safety Reviewers to collaboratively deliver a portfolio of work and incident reviews.
Matrix manage across a range of teams to support delivery of the organisations Patient
Safety Strategy.
Promote, develop and role model high standards of clinical care, identifying best practice in the delivery of Mental Health services.
Work in conjunction with Nursing and Quality colleagues to negotiate changes in practice to support and where agreed ensure the achievement of the Trust’s and the Nursing and
Quality Directorate’s Objectives.
Facilitate others’ contribution and to share leadership, nurturing capability and continuing development of oneself and others in area of practice.
Positively promote at all times the equality of opportunity in service delivery and employment for patients and staff in accordance with the Trust’s Policies, to ensure that no person receives less favourable treatment than another on the grounds of gender, marital status, race, religion, creed, colour nationality ethnic or national origin, sexual orientation or disability.
Patient Safety Incident Management and Reporting
Deliver a caseload of incident reviews whilst providing expert clinical and practical support to staff involved in the process.
Ensure clinical review and initial triage of incident reports, categorising serious incidents to assist in the identification of trends and provide clinical support to the Patient
Safety/Complaints Manager with responses.
Ensure that thorough investigations are conducted into incidents using recognised methodologies. Draft complex reports outlining findings whilst ensuring robust action plans are compiled.
Undertake analysis, thematic review and interpretation of complex facts or situations, including triangulation with organisational performance metrics.
Develop and compare a range of proposed options for improvements and actions which can result from the investigation of complaints, litigation, service user feedback and incidents.
Plan and organise activities within the Patient Safety Team, ensuing the effective use of resources, systems and processes.
Produce accurate, timely and concise reports as required for use within the Trust and to external stakeholders.
Analyse data and trends to support the clinical governance agenda.
Identify, populate, review, update and report upon action plans in relation to learning from incident reviews and make recommendations/guidance to ensure meaningful and sustainable improvements in practice and service provision.
Support the development and implementation of systems which ensure that change from action plans are embedded.
Review all Incident Review reports and ensure documentation is in line with Trust Policy and any relevant professional registration.
Quality Improvement
Support the Patient Safety Specialist and Deputy Head of Patient Safety to enable incident review activity to become integral to improvement in the quality of the services provided by the Trust.
Support, and where appropriate lead, the development and delivery of quality improvement plans that result from incident reviews.
Communication
Identify, communicate and support patients/service users and carers regarding investigations and communicate with relevant Nursing and Quality Directorate colleagues to involve them in incident reviews.
Exercise empathy, tact and understanding when discussing health issues as is often emotive for patients and carers
Ensure information in relation to learning from incident reviews are effectively communicated within the Trust.
Administration and Information Management
Be aware of relevant organisational policies relevant to the role and incident reviews.
Be aware of the sensitive nature of information handled and shared, giving due consideration to General Data Protection Regulations.
Key Working Relationships:
The post-holder will work directly with:
Members of the Directorate
Clinical Directors and Quality Directors
Key internal teams including Safeguarding and Health and Safety.
Trust Solicitors
Coroners’ Officers
Inquiry and Review Panel Lead Officers
Clinical Commissioning Groups and Integrated Care Systems
NHS England and Improvement
Members of the public whom are involved in the incident review processes.
For more details please see JD attached
Person specification
Knowledge
Essential criteria- Relevant experience
- Achieved grade
Experience
Essential criteria- Years experience
- Working knowledge of PSIRF
This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.
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Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.
Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.
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