Customer Support Manager

About Our Client

Page Group are working with a key client on the appointment of a new Customer Support Manager to join the at their UK offices based in the Sheffield Area. This role will be responsible for servicing and Support of a UK and European Customer base (B2B) and will work closely with varying functions across the group

• Lead and motivate the internal Customer Support function to delivery world class service to during all interactions to customers across UK & Europe (B2B) from a wide range of industries
• Responsibility for the Customer Order Portal, ensuring customer orders are assigned and actioned within agreed SLA's, along with managing customer communications via phone and E-mail
• Manage the exportation process for customer orders including customers declarations and documentation, along with arranging transport both internally and through 3rd party carriers
• Liaise with production and planning regularly to manage customer expectations from a lead time perspective, and take a proactive approach to managing the order book
• Support the sales function with on-boarding, pricing and administration requirements where needed
• Drive continuous improvement activities across the department with a focus on improving customer satisfaction, productivity and efficiency

The Successful Applicant

• Experience in managing a Customer Service / Support, Internal Sales or Order Management function
• Understanding of manufacturing process
• Knowledge of European Export (desirable)
• Strong customer focused approach
• Ability to lead, motivate and deliver performance across a team

What's on Offer

The Customer Support Manager role will join a true industry leader within the Manufacturing space at their offices in Sheffield.

The role offers a salary of £50,000 - £55,000 along with excellent company benefits.Please note - this role is based on-site Monday to Friday