Customer Service Manager - Doncaster
Michael Page Doncaster
About Our Client
Page Group are working with an industry leading Engineering & Manufacturing business who are looking to appoint a new Customer Service Manager at their offices in Doncaster. This role will manage and lead an internal service department, with responsibility for managing and planning engineer diaries
Job Description- Lead the internal customer service function delivering technical quotations to customers
- Responsibility for planning and managing engineer diaries and workloads based of customer needs
- Proactively plan installation and servicing in line with customer contractual agreements
- Arrange and manage customer repairs and breakdowns in line with varying customer agreements
- Use and manage all available resources to meet customer requirements in line with contractual agreements
- Drive efficiency and profitability around engineer workload including first time fix
- Manage customer order book liaising with manufacturing and purchasing, checking the progress of customer orders and keeping them informed
- Experience in a similar service management or customer service management role
- Experience in an engineering focused environments
- Experience working with or managing engineers
- Excellent customer focused approach
- Ability to managing varying customer contracts
What's on Offer
This is a fantastic opportunity to join a market leading engineering business at their offices in Doncaster.
The Customer Service Manager role offers a salary of £50,000 to £55,000 depending on experience along with extensive company benefits.
Please note - this role will be fully on site Monday to Friday
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