Case Manager

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.

Job overview

Birmingham Women’s and Children’s NHS Foundation Trust is proud to be Lead Provider of the West Midlands CAMHS Provider Collaborative (WMCPC) - an integrated provision of specialist mental health, learning disability and autism services, for young people aged 12-18.

Here in the West Midlands - and across the country – those who need an inpatient admission experience either a long wait for a bed or are admitted to hospitals far from home.

We hope that by working collaboratively, using local data and listening and engaging with our service users, we will be able to reduce the number of young people admitted to inpatient services, drive down length of stay, bring care closer to home and ultimately improve the outcome and experience of every young person we see.

Main duties of the job

As a Case Manager for WMCPC, the post holder will work as part of a dynamic team in delivering an effective service to ensure safe and effective care pathways are in place for all service users in the West Midlands Region specialised mental health, learning disability and autism care settings, within the NHS and Independent sectors.

To provide clinical support to the specialist commissioners in relation to the defined population, this will include projected mapping of future service use, identification of users for future service provision, planning in terms of future service needs.

The role supports the business in driving transformation as well as value for money in planning, commissioning and service. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery,

Contribute to the performance and quality monitoring process for providers, alongside Commissioning Managers to improve quality and outcomes for patients.

There may be significant periods where the post holder is required to work alone and be autonomous in decision making in clinical matters. This will involve negotiation with other mental health professionals at all levels.

Working for our organisation

Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person specification

Qualifications

• Registered Mental Health/Learning Disability Nurse or other registered health or social care professional
• Possess a relevant additional professional qualification e.g Forensic Psychiatry Diploma, masters level, or equivalent level of experience of working at case management level in specialist area.

Knowledge & Nature of Experience

• Detailed knowledge of legal issues pertaining to the specialist service, including MHA 1983, after care under supervision, sex offender legislation, probation orders and life license, Ministry of Justice procedures and child protection legislation
• Detailed operational knowledge of secure services, including risk assessment/management
• Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master’s level equivalent
• Evidence of post qualifying and continuing professional development
• Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
• Should have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations
• Should have an appreciation of the relationship between NHS England, the NHS ICB & ICS and Provider collaborative, individual provider

Analytical and Judgement Skills

• Case management skills, focusing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes
• Development and maintenance of therapeutic alliance with service users and their families /carers
• Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
• Experience of identifying and interpreting National policy.
• Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)

Professional/Managerial/Specialist Knowledge

• High-level management skills, able to perform to high level in clinical setting, holding services to account and ensuring effective use of NHSCB resources.
• Case management skills, focusing on the needs of the individual and the context of their pathway in relation to all clinical and legal processes
• Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Takes decisions on difficult and contentious issues where there may be a number of courses of action.
• Strategic thinking – ability to anticipate and resolve problems before they arise
• Ability to interpret clinical results

Personal Skills/Abilities and Attributes

• High-level communication in particular skills across a range of agency and professional boundaries at a national level.
• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Negotiate on difficult and controversial issues including performance and change in order to achieve good outcomes for patients
• Communicate with patients in a compassionate and understanding way
• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
• Experience of communicating with a diversity of patients
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
• Working knowledge of Microsoft Office with intermediate keyboard skills.
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
• Professional calm and efficient manner
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.

• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Should any new information become available, you will be kept informed of this throughout your recruitment process.

This information will be treated in a confidential manner.