Customer Service Advisor

• Annual Salary: £23,400
• Location: Leeds, LS12 (Hybrid – 3 days in Office / 2 days at home per week )
• Job Type: Full-time

Reed is recruiting on behalf of one of the UK's leading companies in Leeds LS12, who are looking for a Customer Service Advisor who is passionate about providing exceptional customer service and thrives in a dynamic, supportive setting.

Benefits:

• Flexible home and office working arrangements.
• 25 days standard holiday allowance per annum, with up to 10 additional days available.
• Holiday buy scheme.
• Free on-site parking.
• Cycle to work scheme.
• Gym-Flex for discounted access to multiple gyms.
• Life cover and self-funded private medical insurance.
• Contributory pension scheme.

• Must be able to work well within a team function, be a go getter, interact / adapt and work as a strong unit (MUST)
• Proven record of delivering outstanding customer service via phone and email.
• Excellent listening and organisational skills.
• Ability to multitask and maintain attention to detail.
• Experienced in using computer systems effectively.
• Strong empathetic skills and ability to fact-find.
• Willingness to learn and apply company policies effectively (MUST)
• Ability to prioritise workload efficiently (MUST)
• Minimum of 3 GCSEs with at least grade C in Maths and English (MUST)

Day-to-day of the role:

• Provide outstanding customer service over the phone and via email.
• Handle inbound calls from customers and technicians efficiently.
• Assist with general enquiries through the dedicated customer service inbox and other related mailboxes.
• Use internal booking systems to plan and resolve customer queries regarding repairs.
• Collaborate with the Planning Team and Regional Managers to ensure smooth operation and address complaints or updates related to repairs.
• Manage private quotation requests received daily.
• Engage in any training provided by the company and attend necessary meetings.

To apply for this Customer Service Advisor position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.