Receptionist/Outpatient Clerk
Job overview
We are looking for someone to work in a busy, customer service based role that has excellent telephone, receptionist experience and communication skills to join our Administration team at Saint Mary’s Hospital, Manchester University NHS Foundation Trust.
We work alongside the Midwives and Consultants to ensure patients receive the best care possible and we are looking for someone to bring a positive approach to our working environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.
Flexibility is a must as there is an expectation to rotate across other MFT sites during times of annual leave and sickness.
Main duties of the job
You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.
A friendly and conscientious outlook is also required as is the ability to liaise with all levels of staff and patients.- The service runs 08:00 until 18:00 Monday-Friday
- Shift patterns are within the above hours
Although this role is based at Oxford Road Campus, there is potential to cover all areas across the Managed Clinical Services (Oxford Road Campus/ Lance Burn Health Centre/Trafford General Hospital / Wythenshawe Hospital
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Education
Essential criteria- Good level of education
Previous experience
Essential criteria- Customer service experience
- High volume telephone experience
- Basic office skills
- Team working
- PAS
Skills
Essential criteria- Shows a positive attitude and adaptability to training
- Problem solving
- communication skills
- IT skills
Attributes
Essential criteria- Positive
- Professional
- Flexible, adaptable and self-motivated
- Ability to work both on your own initiative and as part of a team