Receptionist

Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.

We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.

Job overview

An excellent opportunity has arisen to work as a Receptionist at the Derwent Unit, Chesterfield Royal Hospital.

The role is 30 hours per week and this is to cover days, evenings, weekends and Bank Holidays.

We are looking for a Receptionist to assist in ensuring the delivery of a high quality, front-of-house, administrative/secretarial support - reflecting the professionalism of the service.

If you are applying for this post on a secondment basis you must have the prior approval from your current line manager before applying.

There is a possibility that this post may become permanent in the future.

Main duties of the job

You will join our busy, front-of-house team in delivering an efficient and effective service.

This post has interesting and varied responsibilities, including typing/word processing, scanning, data input and front-of-house duties, including security procedures.

It is essential that you have excellent written and verbal communication and organisational skills.

You must be able to prioritise work, responding to any queries from service users, staff, the general public and other agencies in a professional manner.

You will be required to be flexible with your approach as you will be required to work a shift pattern to ensure the reception is covered at all times during the day.

You should have demonstrable experience or possess RSA II Typewriting or Word Processing, have a good standard of spelling and grammatical accuracy and a good working knowledge of Microsoft Office packages.

You need to be able to demonstrate a clear understanding of confidentiality issues and possible security issues.

Working for our organisation

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.

CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
• Yearly appraisal and commitment to ongoing training
• Generous NHS pension scheme
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities

Detailed job description and main responsibilities

• On behalf of the service, ensure effective communication with all outside agencies, general public and clients/carers, taking accurate messages or dealing with queries in accordance with Trust Policies and Procedures.
• Ability to work flexibly with other admin colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately, by using available resources.
• Reception of clients/visitors/staff attending the Service. This involves a personalised approach displaying sensitivity and tolerance toward the individual.
• To assist in providing full clerical/secretarial support to all members of the department, including typing/word processing of letters, memos, minutes (taking notes and transcribing), client reports, appointment letters and other routine correspondence, which involves working to tight timescales and deadlines.

For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK(www.gov.uk)

Person specification

Qualifications/Attainments

• RSA 2 Typing/Word Processing or equivalent or demonstrable experience
• GCSE English Language Grade C or equivalent
• Audio Typing

Knowledge/Experience

• GDPR, data protection, confidentiality
• Face to face and telephone customer service

• NHS Experience

Other

• Flexible working, working as a team, cover for colleagues

Additional Information

Flexible Working

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.

Disability Confident Employer

The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know.

If you require any support in completing the application form please do not hesitate to contact the Recruitment Team, 01332 564856, option 1, option 1 or email [email protected] and we will be happy to provide assistance.

DBS Checks

The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month’s salary.

This job may close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.