[ref. c48143600] Customer Service Manager Office Based

Job Type: Permanent

Are you a driven and experienced Customer Service Manager looking to make an impact in a fast-paced, dynamic environment? We're seeking a proactive leader to oversee multiple customer service teams and ensure a high level of satisfaction across our client's operations.

About the Role:

You’ll be working in a high-energy, fast-moving environment where your leadership will make a direct impact on business success.

Key Responsibilities:

• Oversee and manage the customer service teams, driving performance and accountability.
• Establish KPIs, clear team goals, and daily objectives to ensure operational excellence.
• Provide ongoing training, coaching, and development to team members to support continuous improvement.
• Investigate customer complaints, identify root causes, and implement effective solutions to avoid recurrence.
• Conduct regular appraisals and performance reviews, fostering a culture of growth and achievement.

What We’re Looking For:

• Proven experience in a goods-based customer service role (candidates from service industries will not be considered).
• Strong management experience, with a track record of successfully leading customer service teams.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Target-driven and comfortable working in a fast-paced, high-pressure environment.
• Experience in setting KPIs and driving team performance.
• Advantageous but not essential: Knowledge of SAP, fluency in French, Spanish, or Portuguese.

Benefits:

• Competitive salary of £48,000 - £54,000, plus annual bonus.
• 25 days of holiday, plus bank holidays.
• Life insurance coverage.
• Excellent company pension scheme.
• A wide range of additional benefits and perks.

If you want to take your career to the next level and be part of a growing company where you’ll have the opportunity to make a real difference. Apply today!