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As Customer Service Specialist, you will build sustainable relationships and engage customers by offering a positive customer experience.

Key Responsibilities:

• Answer and make internal and external calls, clearly relaying information and answering queries
• Communicating with customers to give the best possible outcome
• Placing new orders on internal system
• Appropriately dealing with queries/complaints via the telephone and email, escalating where necessary
• Provide advice and technical assistance relating to products whilst providing an excellent customer service experience for our customers

Requirements:

• Previous experience of dealing with customers
• Word/Excel/Outlook
• Pass and above for English/Maths GCSE or CSE

• No Weekends
• Competitive Pay
• Colleague discount
• Christmas shutdown
• No Bank Holidays
• Free Parking
• Electric charging points (site specific)
• Pension scheme
• 33 days holiday (including bank holidays)
• Life assurance
• Save as you earn
• 1 paid volunteering day a year

Benefits:

• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Experience:

• customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Reference ID: Customer Service Specialist