Patient Services Manager

• We are seeking an experienced and motivated Patient Services Manager to support our Operational Facilities Manager in driving both the strategic vision and daily operations of Hotel Services across Trust sites, with a particular focus on cleaning and patient catering services. In this key role, you will play a central part in the promotion, development, and management of these critical services, ensuring the highest standards of performance and stakeholder satisfaction. You will work collaboratively with team members and management to meet and exceed performance targets, contributing to a positive and effective working environment. The post holder is expected to be flexible with working hours when required to meet changing and competing service demands working 5 shifts per week over late evenings and nights.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

As the Patient Services Manager, you will:

• Provide operational leadership and support for all users of the Hotel Services function, delivering services with efficiency, effectiveness, and responsiveness.
• Lead, motivate, and support the Hotel Services team to ensure optimal service delivery, especially during evening and night hours.
• Deputise for the Facilities Operations Manager as needed, ensuring continuity of operations.
• Take responsibility for managing the evening and overnight workforce, ensuring that all outpatient departments and communal areas are fully serviced out of hours.
• Primarily manage operations on the Derriford Hospital site, with responsibilities that may extend to other community locations as required.
• Establish and maintain positive relationships with stakeholders, promoting collaboration and communication.

Working for our organisation

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

1. To develop effective partnerships with other departments and Corporate Functions to deliver the strategic and operational priorities of the Trust.
2. To develop and maintain relationships with external bodies to ensure that service delivery is aligned to required legislation and regulation.
3. To implement effective communication strategies and techniques to enable staff involvement and engagement in decision making
4. Present complex recommendations for change to staff and other disciplines of staff: commitment to implementing service improvement and providing advice for implementation within the organisation.
5. Undertake team meetings to inform about change in working practice that may be complex and need persuasive skills to enable staff to engage.
6. To maintain effective communication within the departments / Directorate and with other Groups.
7. To maintain close and effective communication with key stakeholders including Infection Prevention & Control, Matrons and other senior Clinical leaders to ensure the service is meeting expectations, complying with regulatory guidelines and service user needs are being met

1. To advise and influence others within the organisation in all matters relevant to the service provision and provide detailed advice to other disciplines of staff.
2. To ensure yourself and the Supervisory team are approachable and have the ability to deal with sensitive and confidential matters regarding Staff members, patients and visitors.
3. To attend Leadership and Management meetings as required.
4. To represent the Trust in external meetings relating to the services

For further details please see the attached JD & PS

Person specification

Qualifications

• • Degree or equivalent qualification or equivalent and/or equivalent experience
• • Further post graduate qualification or able to demonstrate an equivalent level of specialist knowledge and skills acquired through relevant experience
• • Educated to ECDL or equivalent with experience and confidence across MS Suite
• • Willingness to undertake further training and personal development

• Level 5 ILM or equivalent
• Level 3 Food Safety

Knowledge and Experience

• • Significant demonstrable experience and record of success in a management role
• • Demonstrable experience of leading teams and managing complex staffing issues in a fast paced, pressurised and customer focussed environment
• • Demonstrable experience of implementing systems to improve customer/ patient safety and experience
• • Proven knowledge of Food Safety and Health & Safety legislation

• • Proven knowledge of National Standards of Healthcare Cleanliness
• • Proven knowledge of Hospital Food Standards
• • Proven knowledge of HTMs relevant to the service i.e. Decontamination of linen for health & social care, Waste Management

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details

University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.