Logistics customer service exec - hybrid - urgent!

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Logistics Customer Service Executive

Min £23.5k + EXCEPTIONAL PACKAGE & PROSPECTS

Mon - Friday

Didcot, Oxfordshire

HYBRID ROLE: Minimum 2 days per week in the office. The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.

Our client is a leading global Non-Food FMCG Distributor who is currently recruiting for a fantastic Customer service exec at their state of the art site in Didcot. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of their industry.

Summary:

Dealing with all aspects of contact internal and external to the business, including providing first class service to a global customer base.

Responding to e-mails and telephone calls

Processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:

Proactively liaising with both customers and clients to maintain a first class working relationship

Preparing and processing orders/claims received

Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time.

Liaising with, and collaboratively working with, the Operations team and Credit Services team

Working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.

IDEAL Candidate:

Proven experience of working in the following roles and or industries: Distribution, Logistics, Customer Service, Telesales, Call Centre.

Provides outstanding service & strong relationships with a personal touch

Solution-focused

Exceptional communication skills

Excellent planning & organisational skills

Experieince of all related IT software packages i.e. MS Office, outlook etc.

Benefits:

33 days annual holiday including Bank Holidays

Pension Plan and Life Assurance schemes

Company enhanced family policy including maternity, paternity and shared parental

Reward programme giving discounts, savings and cash back at numerous retailers

2 Community Days per year

Cycle to Work scheme

Eye care vouchers

Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)

Wide-ranging training library

Development Programmes including Mentoring

Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party

Many employee networks to join

Free onsite parking

Free tea and coffee

Creating an environment of inclusion so everyone can be their true self

This is a fantastic opportunity - we look forward to your application.

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