Internal Communications Manager

Key Responsibilities:

Day to day delivery of Internal Comms projects & content:

• Work with the Corporate Communications team and senior leaders to deliver the internal communications strategy
• Develop, deliver and evaluate annual internal communications and engagement plans
• Provide strategic communications input on people-related projects including activities coming out of our new People Strategy
• Work closely with the People and Culture team in a business partnering approach, providing strategic advice and delivering communications for projects
• Develop approaches to measure the success of internal communications, and report on results
• Design approaches and lead activities to help staff engage actively in developing and delivering core areas of our work, from organisational strategy to our Diversity, Equity and Inclusion (DEI) commitments
• Manage strategic and prioritise internal communications projects
• Manage most communications with staff, ensuring a meaningful and balanced flow of corporate announcements, updates from across the business areas, newsletters, admin messages and internal communications part of wider integrated campaigns
• Support engagement processes with staff across all areas of the organisation
• Maintain and evolve internal comms channels including our intranet
• Support communications to staff in the event of a crisis or urgent event
• Manage all costs relating to internal communications
• Develop our internal tone of voice based on our brands’ personalities and values
• Draft and/or edit all written internal communications to high standards.
• Work with corporate comms and content leads to develop engaging content across a multiple of channels
• Liaise across all parts of our organisation to gather and unearth top-notch content, driving a strategic approach to informing, educating and engaging staff
• Execute and commission communications products in a variety of formats
• Build strong and trusted relationships with colleagues across the organisation
• Working with the People & Culture team and Operations team as key stakeholder groups, taking a business partnering approach, including supporting communications with our Staff Forum
• Successfully work with senior leadership team
• Support efforts to drive the success of the corporate communications team, processes and ways of working
• Excellent copy-writing and copy-editing skills, with ability to flex tone as required and attention to detail - such as staff emails/updates, briefing & speaker notes for leadership, staff newsletter, PPT presentations & agendas
• Project Management of different projects in an effective way
• Comfortable flexing between strategic thinking and day-to-day delivery
• Confident working with senior leadership and managing stakeholders
• Ability to organise staff events onsite and externally – planning, logistics, tech & AV support, itineraries & presentations
• Excellent at building relationships, collaborative with a win-win approach to negotiating
• Comfortable with emerging ways of working, and working across teams
• Ability to brief and manage external agencies – including collating & managing feedback
• Leading communications to support organisation growth or change and new ways of working (desirable)
• Designing and delivering successful engagement activities
• Managing multiple tasks and projects, troubleshooting where needed
• Strong understanding of the role of internal communications in building and nurturing organisational culture and performance
• Using content and multiple channels strategically to inform and engage staff
• Strong understanding of translating a brand into effective content for internal audiences
• Producing a range of content formats including photography and film
• Working knowledge of SharePoint or equivalent, and of harnessing the opportunities it brings for comms and engagement
• Experience working closely with People/ People & Culture/ HR teams and other stakeholders
• Experience in delivering communications in a change context or working through organisational change
• Experience of line management

Knowledge and qualifications:

• Proficient in MS Office Suite in particular PowerPoint
• Good working knowledge of SharePoint
• Understanding and experience of implementing HR policies and practices
• Good working knowledge of Mail-Chimp or similar mass mailing platform
• Good working knowledge of metrics for internal communications and engagement
• Good working knowledge of internal communications relating to diversity, equity and inclusion work
• Support change communications across the organisation as required, working with the Head of Corporate Communications and wider communications team

Abilities and Attributes:

• Proactive, solutions-focused and able to work well under pressure and manage multiple projects
• Experienced in managing internal comms in NFP or Commercial Business
• Can do-attitude and hands-on approach
• Committed to continued learning and improving
• Interest in trends and technological advances that support internal comms
• Commitment to championing audience needs and acting on feedback
• Committed to embedding diversity, equity and inclusion in everything we do

Benefits:

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme