Internal Communications Manager - London - ref. k85273319

Key Responsibilities

Day to day delivery of Internal Comms projects & content: 

Work with the Corporate Communications team and senior leaders to deliver the internal communications strategy   Develop, deliver and evaluate annual internal communications and engagement plans   Provide strategic communications input on people-related projects including activities coming out of our new People Strategy   Work closely with the People and Culture team in a business partnering approach, providing strategic advice and delivering communications for projects   Develop approaches to measure the success of internal communications, and report on results   Design approaches and lead activities to help staff engage actively in developing and delivering core areas of our work, from organisational strategy to our Diversity, Equity and Inclusion (DEI) commitments   Manage strategic and prioritise internal communications projects  Manage most communications with staff, ensuring a meaningful and balanced flow of corporate announcements, updates from across the business areas, newsletters, admin messages and internal communications part of wider integrated campaigns   Support engagement processes with staff across all areas of the organisation   Maintain and evolve internal comms channels including our intranet   Support communications to staff in the event of a crisis or urgent event   Manage all costs relating to internal communications   Develop our internal tone of voice based on our brands’ personalities and values   Draft and/or edit all written internal communications to high standards.

  Work with corporate comms and content leads to develop engaging content across a multiple of channels   Liaise across all parts of our organisation to gather and unearth top-notch content, driving a strategic approach to informing, educating and engaging staff   Execute and commission communications products in a variety of formats   Build strong and trusted relationships with colleagues across the organisation   Working with the People & Culture team and Operations team as key stakeholder groups, taking a business partnering approach, including supporting communications with our Staff Forum  Successfully work with senior leadership team   Support efforts to drive the success of the corporate communications team, processes and ways of working 

Skills and Experience

This is a hands-on delivery role working in a fast paced and busy environment. You must be able to manage multiple projects and prioritise workload: 

Substantive demonstrable experience delivering internal communications, preferably in the non-profit sector   Excellent copy-writing and copy-editing skills, with ability to flex tone as required and attention to detail - such as staff emails/updates, briefing & speaker notes for leadership, staff newsletter, PPT presentations & agendas  Project Management of different projects in an effective way  Comfortable flexing between strategic thinking and day-to-day delivery   Confident working with senior leadership and managing stakeholders  Ability to organise staff events onsite and externally – planning, logistics, tech & AV support, itineraries & presentations  Excellent at building relationships, collaborative with a win-win approach to negotiating   Comfortable with emerging ways of working, and working across teams   Ability to brief and manage external agencies – including collating & managing feedback  Leading communications to support organisation growth or change and new ways of working (desirable)   Designing and delivering successful engagement activities   Managing multiple tasks and projects, troubleshooting where needed   Strong understanding of the role of internal communications in building and nurturing organisational culture and performance   Using content and multiple channels strategically to inform and engage staff   Strong understanding of translating a brand into effective content for internal audiences   Producing a range of content formats including photography and film   Working knowledge of SharePoint or equivalent, and of harnessing the opportunities it brings for comms and engagement   Experience working closely with People/ People & Culture/ HR teams and other stakeholders  Experience in delivering communications in a change context or working through organisational change  Experience of line management  

Knowledge and qualifications

Proficient in MS Office Suite in particular PowerPoint  Good working knowledge of SharePoint  Understanding and experience of implementing HR policies and practices   Good working knowledge of Mail-Chimp or similar mass mailing platform  Good working knowledge of metrics for internal communications and engagement  Good working knowledge of internal communications relating to diversity, equity and inclusion work   Support change communications across the organisation as required, working with the Head of Corporate Communications and wider communications team 

Proactive, solutions-focused and able to work well under pressure and manage multiple projects  Experienced in managing internal comms in NFP or Commercial Business  Can do-attitude and hands-on approach  Committed to continued learning and improving   Interest in trends and technological advances that support internal comms   Commitment to championing audience needs and acting on feedback   Committed to embedding diversity, equity and inclusion in everything we do

Benefits

Annual personal development budget

Employee Assistance Programme