Medical Secretary - Dermatology

Job overview

We have an opportunity to join our friendly team as a Medical Secretary to support Dermatology Outpatients. We can offer you full time hours and flexibility working on site with some working from home.

The team works together to assist in the smooth running of the department and ensure patients have the best possible experience. On a day to day basis you’ll be supporting clinicians with general administration, including audio typing. You’ll also be liaising with patients, clinicians and other teams in the Trust so you will need to have a patient focused approach to your work.

We can offer you a supportive environment where you’ll be fully trained and have the opportunity to develop and use your initiative. If you would be interested in visiting the department or have a chat, please get in touch with Kerrie Cary, Patient Pathway Manager on [email protected].

Main duties of the job

To liaise with the medical team, GP's and patients to provide an excellent administration service for all patients.

First point of contact for patients and other Health Care Professionals via telephone and email.

Typing letters using dictation system directly into hospital system (incl. Millennium).

Using Microsoft software e.g. Word, Excel, Outlook and the Internet and Intranet.

Management of consultant clinic diaries.

Booking patient appointments and completing outcomes.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Knowledge and experience

• A minimum of 1-year in a Secretarial role.
• Willingness to learn medical terminology (following a period of learning on the job if necessary) and use this effectively as part of the role.

• Experience of working in a customer/patient focused environment.

Specific skills

• Computer literate: able to use Microsoft Word and email and other office applications to maximise the efficiency of the office.
• Ability to work as part of a team and using own initiative.

Qualifications & Training

• Educated to GCSE pass level or CSE equivalent qualification.
• Word processing / audio typing qualifications or RSA level or equivalent experience.
• Evidence of good literacy and numeracy skills

• AMSPAR qualification or equivalent