Assistant Service Manager – Cancer Daycare

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Job overview

Our departments serve approximately 250 patients daily.

Main duties of the job

Key Responsibilities:

• Manage and lead a team of 11 administrative staff.
• Promote a positive working environment and ensure high professional standards through effective teamwork.
• Liaise with nurse managers, doctors, and senior management across two divisions to meet the service needs of the departments.
• Ensure all activities are accurately recorded in a timely manner and that accurate coding data is provided.
• Implement and maintain a robust system to monitor and respond to queries.

Qualifications and Skills:

• Strong people management skills with a focus on fostering teamwork and maintaining high professional standards.
• Excellent communication skills, both verbal and written.
• Exceptional customer service skills with a high degree of empathy, diplomacy, and integrity.
• Demonstrated sensitivity and awareness of patients' needs.
• Commitment to improving the patient experience.
• Desire to innovate and improve while maintaining high standards.

• Opportunity to make a meaningful impact on patient care and experience.
• Collaborative and supportive work environment.
• Engage with a diverse group of stakeholders and contribute to the continuous improvement of our services.

If you are passionate about healthcare, possess strong leadership skills, and are committed to delivering exceptional patient care, we would love to hear from you.

Working for our organisation

Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

• In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

• Educated to degree level or equivalent level experience
• Evidence of continuous training and education in workplace roles
• Knowledge and understanding of current issues and practices within the NHS

Experience

• - Previous managerial experience, including direct line management of a team of staff.
• - Experience of working in a health care environment
• - Experience of taking responsibility for day to day running of a service
• - Experience of working with the general public in a supervisory role, dealing with issues & complaints
• - Experience of planning and prioritisation, including business planning and the implementation of strategic plans.
• - Experience of identifying and implementing ways to improve a service
• - Experience of successfully managing change whilst maintaining high standards of quality

• - Experience of managing a budget

Skills and Abilities

• - Advanced written and verbal communication skills
• - Excellent staff management skills including performance management and training
• - Excellent customer care skills
• - Excellent organisational and problem solving skills
• - Ability to operative effectively under pressure and to use own initiative
• - Ability to prepare written reports
• - Personally competent to a high standard in MS Office, with experience of using spreadsheets, e-mail, databases and word-processing packages.

Communication

• - Demonstrably patient/customer centred approach
• - Ability to communicate, negotiate with and influence a range of professionals at all levels as well as patients, carers and other members of the public, including in challenging or confrontational situations.
• - Advanced communication skills, with demonstrable ability to negotiate, motivate and persuade others.
• - Ability to work well as part of a high performing team
• - Proven independent experience of navigating around problems and use of judgement.

Personal and People Development

• - Resilient and able to motivate others
• - Proactive and innovative attitude to work
• - Ability to use own initiative to make decisions
• - Demonstrably high personal and professional standards
• - Commitment to maintaining own professional knowledge and personal self-development
• - Awareness of current NHS issues & practise

Specific Requirements -

• Physical effort: Ability to manage busy and demanding role which will involve time standing up and moving between 3 departments
• Work pattern: requirement to work early morning, evenings and occasional weekends.

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage’s staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor’s contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.