Assistant Service Manager / PA | Guy's and St Thomas' NHS Foundation Trust
The ideal candidate will possessstrong analytical skills, excellent abilities to use excel and PowerPoint packages routinely and hold experience in data management, with a commitment to enhancing patient outcomes.
The post holder will offer a high level of administration and organisation support to DMT members and Service Managers.
This role is accountable to the Deputy General Manager.
This is a unique role and opportunity for the correct candidate. The Assistant Service Manager/PA Support is a pivotal role providing executive and performance related support and input into the operational management for the directorate.
From an executive perspective the post holder manages the diaries of the General Manager, Head of Nursing and Clinical Director and provides an efficient, comprehensive and confidential administrative and organisational service to the Directorate Management team.The post holder undertakes all planning and support activities in respect of meetings, including preparation and distribution of agendas, collation of reports and papers, minute taking and production of minutes ensuring that meetings are run smoothly and efficiently and ensuring that appropriate action is taken by identified individuals as well as organising and coordinating relevant meetings and local training sessions.
From an operational perspective the post holder is responsible for pulling a number of reports (MIDAS PTL, ERS, follow up back logs and dating reports) as well as tracking both clinical and non-clinical mandatory training requirements ensuring relevant direct reports are informed of staff who are required to complete any expired training.The role requires the post holder to possess in depth knowledge and expertise in managing RTT and entails daily monitoring of performance which leads to liaising with a number of stakeholders (Service Managers and Deputy Service Managers, consultants and nursing) to support with challenges around managing performance.
Organisational Values
Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.
The post holder will:
- Caring
- Ambitious
- Inclusive
Ourvalues and behaviours frameworkdescribes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.
Performance Monitoring and Reporting- Assist in the collection, analysis, and interpretation of performance data across various departments through Patient Tracking Lists and other performance reports, exporting to Excel, formatting and reviewing the data for accuracy and then sharing the final report with the team
- Prepare and present regular performance reports to senior management, identifying trends, risks, and areas for improvement.
- Manage large datasets to provide accurate and timely information for decision-making.
- Conduct audits and validation checks to ensure the quality and accuracy of performance data.
- Use data analysis tools to generate insights and make recommendations for service improvement.
Project Support:
- Assist in the planning, coordination, and delivery of performance improvement projects.
- Collaborate with cross-functional teams to implement initiatives that enhance efficiency and patient care.
- Monitor project progress and contribute to the preparation of reports for Senior management.
- Work closely with clinical and non-clinical teams to ensure understanding and alignment with performance objectives.
- Communicate complex data and performance issues clearly to a range of stakeholders, including those without technical expertise.
This advert closes on Sunday 16 Mar 2025