Administration Assistant

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Association
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Job overview

Travel expenses will be paid where appropriate and in line with Trust policy.

The Post holder will have experience of working in similar work environment and will have previous administration experience,

Key skills:

• Administration experience working within a team.
• RSA/OCR Level 2 Typing qualifications or equivalent.
• Experience in a customer / patient and service user focused environment.
• Excellent communication and interpersonal skills.
• A good understanding of the RIO system (not essential as training given to those who have not worked on this system before).
• A good knowledge of Microsoft word/office packages and typing skills.
• Good verbal and written communication skills.
• Note taking skills.
• Ability to be self-directed, motivated and be able to contribute positively within a team.
• Well organised and structured.
• The post holder will be expected to demonstrate flexibility in the role.

Applications are invited from suitably qualified and experienced candidates to join our busy administrative teams.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification.

Main duties of the job

The post holder must be able to use own initiative, work under pressure, uphold confidentiality, keep to strict deadlines and have excellent organisational, interpersonal and communication skills. You will undertake a variety of duties including taking incoming calls, dealing with day to day queries, updating patient information system (RiO), sorting incoming/outgoing post, completing work from a shared inbox/work tray and reception duties, covering reception, all under the direction of the Administration Team Lead.

The post-holder will be based in main reception, greeting clients, answering calls and providing administrative support to the clinical team as required. Responsibilities will include taking accurate messages, responding to queries, reporting jobs to estates, ordering supplies as required, working from a shared inbox, arranging appointments and meetings, typing letters and reports, note-taking at meetings, updating client details and maintaining our patient information system.

Full details of duties and responsibilities are outlined within the attached Job Description.

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Closing date : 13^th February 2025

We welcome your application.

Person specification

Qualifications

• General level of education to O-Level/ GCSE or equivalent A-C grade
• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.

• Other English / Maths basic skills qualification

Skills and Knowledge

• Working knowledge of Microsoft applications, including e-mail communication
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.

• Working knowledge of RiO

Experience

• Admin experience within a team, min 1 year
• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.