Administration Officer - Cramlington

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Association
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Job overview

An new exciting opportunity has arisen for a suitably qualified and experienced individual to join the North Psychiatric Liaison team (PLT) as Administration Officer, based at NSECH Hospital, Cramlington.

The post holder will support the team's medical staff to provide an effective and responsive admin service assisting with diary management, clinics, appointment letters, outcome letters, training, holidays and sickness monitoring.

This is a full time permanent role, 37.5hrs per week, working Monday to Friday inclusive.

Main duties of the job

Main duties of the role:

• Collate data and information to produce letters and reports
• Organise training events as directed
• Manage medical staff holidays/study leave/sickness, etc
• Maintain medical staff diaries
• Communicate effectively with wide range of staff

Candidates must be able to demonstrate proven experience in the following:

• Experience in a customer service/patient/service user focused environment
• Secretarial skills working within a team
• Excellent communication and interpersonal skills
• Typing/keyboard skills
• Good working knowledge of Microsoft Office/Word/Excel
• Excellent verbal and written communication skills
• Ability to be self-directed, motivated and contribute positively within a team
• Ability to manage and maintain office systems
• Ability to deal with exposure to highly distressing or emotional circumstances
• Expected to participate in all relevant training courses appropriate to the role

There may a requirement to travel/work at the team's partner base at Wansbeck Hospital, Ashington

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

We welcome pre-application queries and site visits.

Please find attached job description for full details.

Closing date : 13^th February 2025

We welcome your application

Person specification

Qualifications

• Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
• General level of education to O-Level/ GCSE or equivalent

• RSA Level 2/OCR Level 2

Experience

• Minute taking experience
• Diary management and organisational experience
• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

• demonstrates willingness to learn in application

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills

• demonstrates willingness to learn in application

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.