Administrator

A newly created position, this Administrator position has been introduced to support all departments and act as the first point of contact for potential and existing customers.

• Work Hours: Monday to Friday, 9am to 5pm
• Salary guide: £24,000
• 20 days holiday plus bank holidays
• Free on-site parking
• Career progression opportunities
• Regular pay reviews
• Casual dress

Administrator Responsibilities:

• Deliver excellent customer service by answering calls from customers, effectively handling queries and diverting calls to the appropriate person
• Ensure all operations run smoothly by providing full administration support across all departments
• Create customer accounts using the CRM
• Update customer records, ensuring all information is up-to-date and reflects all customer contact
• Accurately process and file all digital and physical documents

Administrator Skills and Experience:

• Experience in administration or customer service would be highly advantageous
• Computer literate with experience in Microsoft Office Suite and CRM system; Salesforce experience would also be beneficial but not essential
• Excellent verbal communication skills with the ability to liaise with customers confidently and professionally
• Good organisation skills, able to work at pace and prioritise multiple tasks
• Proactive and friendly, with good attention to detail and an eagerness to learn and progress