Centre Coordinator

You will manage three members of staff, ensuring seamless day-to-day operations, exceptional customer service, and successful sales initiatives. Working closely with the General Manager, you will play a pivotal role in achieving key performance indicators (KPIs) and driving revenue generation.

Key Responsibilities:

• Provide exceptional customer service to ensure high levels of satisfaction and retention.
• Conduct professional and welcoming tours, managing the process from initial engagement to securing new business.
• Oversee daily operations, including opening, closing, and maintaining service and cleanliness standards.
• Assist the General Manager in driving sales efforts to achieve monthly and quarterly revenue and occupancy targets.
• Provide daily guidance, support, and supervision to three Centre Operations Assistants.
• Conduct regular one-on-one meetings and team discussions to address queries and set priorities.
• Assist with budget forecasting, customer reporting, and financial planning.

Knowledge & Experience Required:

• Management experience in any background/sector.
• Sales experience with a proven record in revenue generation within a customer-facing environment.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
• Minimum Grade C in English and Math (or equivalent).
• Excellent communication, problem-solving, and supervisory abilities.
• Demonstrated experience in customer service management, facility operations, or a similar supervisory role.

Benefits:

• Insurance schemes.
• Team building and social events.
• Generous pension schemes.
• Annual bonuses.
• On site training.
• Career growth and development.

This is an exciting opportunity for a motivated individual to join a team that values high energy and engaging personalities. If you are passionate about hcustomer service and sales, this role is for you!