[ref. w18341921] Sales Administrator - Workforce Recruitment

Salary: £28,000 - £30,000

A well-established organisation in the Tapes, Adhesives, and Packaging industry is looking to recruit a Sales Administrator/Order Processor to enhance customer experience within the sales office. This is an excellent opportunity for a motivated individual to join a growing and dynamic team, with potential for career progression.

• Process customer orders accurately and ensure customer satisfaction by advising on the correct products, identifying sales opportunities, and maintaining clear communication with team members.
• Contribute to achieving financial objectives by identifying up-selling and cross-selling opportunities and ensuring that orders are processed efficiently.
• Organise and streamline processes by creating pricing lists and maintaining clear data records for quick decision-making.
• Maintain a strong understanding of commercial processes and assist in converting data for inquiries.
• Represent the company professionally, maintaining confidentiality and a positive, proactive attitude.
• Collaborate with team members, ensuring timely communication and supporting overall sales operations.

• Answer a high volume of inbound calls and process customer orders via phone and email.
• Provide excellent customer service in line with company values.
• Generate quotations for new inquiries, ensuring pricing stays within guidelines.
• Manage and nurture customer relationships, identifying opportunities with existing and potential clients.
• Log all inquiries, follow up on leads, and close sales effectively.
• Handle customer complaints professionally and ensure resolutions meet customer satisfaction.
• Maintain records of all sales activities and provide associated administrative support.

• Previous experience in an office-based sales environment is required.
• Knowledge of the packaging industry is advantageous but not essential.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is necessary.
• Comfort with working with numbers, including quantities and pricing, is essential.

#INDJB25