Account Manager - Harrogate

We are seeking a highly motivated and experienced Account Manager to join an ever-growing team. In this role, you will maintain and enhance relationships with clients by upselling products while delivering exceptional customer service.

The Day to Day:

• Contact potential customers via telephone, email, or social media to generate interest and sell our products.
• Achieve daily and weekly sales targets.
• Maintain accurate records in CRM and database systems.
• Attend events and networking opportunities to maximise business opportunities.
• Manage both incoming and outgoing telephone calls.
• Engage prospective customers through outbound calls, introducing our products and promotions.
• Build and maintain strong customer relationships, keeping them informed about new releases and offers.

What we'd like to see from you:

• Confidence in using IT systems, including MS Office 365, with a working knowledge of Excel.
• Strong telephone contact handling skills and active listening.
• Customer orientation with the ability to adapt/respond.
• Manage time effectively.
• Experience in a target-driven environment.
• Excellent communication skills with strong negotiation abilities.
• Flexibility and adaptability.

Your background:

• Experience in a call centre environment is ideal.
• Proactive and prepared to use initiative.

Experience:

• Excellent communication skills and a confident approach.
• Ability to work well under pressure and handle demanding or challenging customers.
• Professional attitude with a high attention to detail.